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ACH Technical Coordinator (M-F 1:00PM-10:00PM)

Tulsa, OK, US

Req ID: 50612 

Areas of Interest: Bank Operations; Business/Technical Analysis 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

The ACH Technical Coordinator is primarily responsible for ensuring the timely receipt and routing of incoming Automated Clearing House (ACH) origination files which include Payroll, Tax and Debit/Credit files; balances exceptions for the previous day; processes all electronic transmissions; distributes reports to appropriate personnel; communicates daily with commercial customers and bank personnel concerning ACH processing.

  1. Monitors approximately all ACH file transmissions from approximately all commercial ACH customers to Fidelity by verifying file totals by matching files to received via Move IT Central, NetConnect, or direct send (FTP) to Fidelity mailboxes to faxes and emails from customers; communicates with FIS daily to resolve erroneous files; responsible for signing off on event jobs with FIS to start batch processing; monitors the ACH processing windows to verify all files have processed properly; works with external customers to ensure all files are processed accurately and by the requested effective date; answers and resolves questions surrounding processed files and any other ACH customer service issues; ensures all window processing is complete by the established timeline to ensure timeliness of entries to the Federal Reserve.
  2. Responsible for identifying the suspended ACH files; determining their reason for suspension (i.e. Risk, Prefund, Default, or duplicate files). Makes a determination on whether the file will need to be reset or will require approval from the account officer and their supervisor. Communicates with account officers for override approval and works with internal customer support to secure funds for the file; responsible for releasing ACH files upon received approval.
  3. Pulls file and item deletion and reversal requests; determines if they are within the processing guidelines and processes the request accordingly; researches file settlement issues, previous reversals/deletions and assists with clients to troubleshoot NACHA file issues to determine formatting errors and instructs what action steps need to be taken to correct the file.
  4. Pulls the NetConnect audit log to ensure all files have been approved and has been transmitted to the Bank from Intuit; verifies IAT files processed out of the 2000 processing window and communicates any issues to the Supervisor, matches off Co-Bank totals to the log sheet.
  5. Communicates operational needs to supervisor such as software, equipment, or supplies; assists in resolving problems with software applications and equipment; resolves errors effecting customer accounts expeditiously; communicates problems with systems and equipment to supervisor and management.

  • Thorough knowledge of ACH Operating Guidelines processing and related Fed and NACHA regulations
  • Working knowledge of general accounting principals and practices
  • Advanced knowledge of PEP+, NetConnect, Synergy, and other bank systems
  • Advanced PC and software application skills including spreadsheet and word processing
  • Good typing skills and the ability to use 10 key by touch
  • Strong communication skills; ability to communicate courteously and effectively to all levels of management and external customers
  • Accredited ACH Professional (AAP) designation is preferred but not required
This level of knowledge is normally attained through completion of a High School Diploma and 3-5 years experience in ACH.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.

Please contact with any questions. 


Investing in our talent and building a great workplace is a top priority at BOK Financial.

  • Empowered employees
  • Award-winning culture
  • Community commitment


BOK Financial is a regional banking powerhouse and one of the top 25 banks in the U.S. We are based in Tulsa, Oklahoma, and diversified in a variety of industries, businesses, and geographies throughout the U.S.


  • 4,900 employees
  • 27 Years of financial profitability
  • $30+ billion in assets
  • $5.2 million in charitable contributions in 2017

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma

Job Segment: Bank, Banking, Payroll, Finance, Customer Service

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