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Consumer Learning and Development Project Manager

Tulsa, OK, US

Req ID: 50294 

Areas of Interest: Consumer Banking; Consumer Training & Development 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

The Consumer Learning and Development Project ManagerThe Consumer Learning and Development Project Manager is responsible for supporting the Consumer division by working with business leaders to improve employee performance through performance analysis and cause analysis resulting in the development of a training solution. This position provides training support and project management expertise to ensure a training solution is designed, developed, implemented, and evaluated to ensure the end state goal was met. This individual will specialize in various systems applications, business processes and procedures. This position will provide subject matter expertise related to Consumer Operations.

PRINCIPLE DUTIES AND RESPONSIBILITIES:
  1. Assess training needs based on business needs and requirements, identify intended audiences, perform task analyses, define learning objectives, create training rollout schedule, and develop evaluation strategies. Serve as project lead for development of training materials for new products, performance gaps, process changes, and any change management needs. Design high-quality impactful training materials, such as manuals, exercises, videos, job aids, and eLearning modules.
  2. Functions as Consumer line of business subject matter expert supporting delivery applications and teller system (i.e. TouchPoint); works with IT business analysts for problem-solving and future enhancement design and development. Functions as Consumer line of business subject matter expert supporting various regulatory acts and requirements (i.e. Patriot Act, Bank Secrecy Act, Currency Reporting Requirements, etc); works with Compliance staff to ensure delivery applications support compliance requirements; distributes and tracks completion of required compliance training courses.
  3. Develop constructive and cooperative working relationships with product managers, consumer division sales leaders, consumer division operations leaders, and ExpressBank leaders.
  4. Coordinate learning activities with field-based and call center trainers and conduct train-the-trainer activities.
  5. Manages the Learning Management System to ensure training content is properly loaded, sequenced, monitored, and reported.


KNOWLEDGE, SKILLS and ABILITIES:
  • Excellent time management and organizational skills to effectively handle projects in a fast-paced, high volume, and deadline intensive environment.
  • Strong communication (written and oral) and interpersonal skills with a focus on teamwork, including the ability to foster/manage relationships across multiple divisions/markets
  • Excellent knowledge and understanding of adult learning principles using a variety of instructional methods and media
  • Exceptional critical thinking and problem solving skills
  • Advanced knowledge of Consumer Banking operational processes and technology
  • Solid knowledge of Consumer Banking Compliance and Regulations
  • Advanced knowledge and understanding of Learning Management Systems
  • Advanced knowledge of retail bank operations, practices, and procedures
  • Excellent knowledge of PC and Windows software, Excel, Word, etc.
  • Understanding of process improvement tactics
  • Experience working in a virtual environment with remote teams and customers
  • Versatility, flexibility and a willingness to work within constant changing priorities with enthusiasm; a passion to proactively address client experience matters
This level of knowledge is normally acquired through completion of a Bachelor’s Degree and 5 – 7 years equivalent work experience in a financial institution with operations, learning & development and/or project management experience; or 10+ years of equivalent work related experience.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
 

Apply today and take the first step towards your next career opportunity!
 
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.

Please contact recruiting_coordinators@bokf.com with any questions. 


TOP 3 REASONS TO APPLY


Investing in our talent and building a great workplace is a top priority at BOK Financial.


  • Empowered employees
  • Award-winning culture
  • Community commitment



ABOUT BOK FINANCIAL


BOK Financial is a regional banking powerhouse and one of the top 25 banks in the U.S. We are based in Tulsa, Oklahoma, and diversified in a variety of industries, businesses, and geographies throughout the U.S.

FACTS:

  • 4,900 employees
  • 27 Years of financial profitability
  • $30+ billion in assets
  • $5.2 million in charitable contributions in 2017



Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma

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