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Product Manager - Mortgage Operations Engineering Consultant

Tulsa, OK, US

Req ID: 50472 
Areas of Interest: Business/Technical Analysis; Mortgage Banking; Project Management; Software Development 
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.

The Mortgage Operations Engineering Consultant is responsible for complex business process analysis and design, project management (planning, scheduling, resource tracking, communication, and analysis), and systems process analysis, documentation, and management; works with business groups to solve business problems through business process improvement and available technology.  Focus is on process analysis, with an understanding of mortgage industry practices, sensitivity to regulatory environment, and knowledge of technical problems and solutions as they relate to the current and future business needs associated with all aspects of loan origination and across all channels.


Tactical and Strategic Analysis

  • Provides complex business process modeling (includes logical modeling and business process modeling)
  • Diagnosis, remediation of problems and root cause analysis
  • Creation of business and/or functional requirements for complex projects
  • Create structures for knowledge transfer

Identify Problems and Improve Business Performance

  • Business Process Discovery
  • BPM, Analysis, and Design
  • Governance and Process Policy Management
  • Process Performance Management

Building and Evolving Solutions to Support Process Improvement

  • Solution architecture and design
  • BPM technology product knowledge
  • Agile and Model-Driven application development
  • Business Process Optimization and Simulation
  • User experience design

Project Management

  • Provides projects estimates for complex projects and enhancements.
  • Ability to manage complex projects using methodology, artifacts, funding, etc.
  • Perform testing on complex projects and enhancements.
  • Management of Request for Information (RFI)/ Request for Proposal (RFP) Process.
  • Change Control Management as it applies to supported applications and projects.

Technical Support

  • Ability to provide technical requirements/specifications for simple to complex projects.
  • Provide guidance on software integration points and the technology and/or systems used in the organization.
  • Write and execute SQL queries.
  • Create reports from database repositories.


  • Core competency in diagnosis and remediation of problems.
  • Core competency in performing root cause analysis.
  • Core competency of Project Management Methodology (basic framework, phases, artifacts, process, and project funding).
  • Knowledge of BPR/BPM, Lean, Six Sigma, TQM, Agile
  • Understanding of tiered environments (e.g. development, testing, UAT, production, DR).
  • Understanding of technology standards and concepts.
  • Understanding of complex application data flows across multiple highly integrated applications.
  • Understanding of RDBMS principles and tools.
  • Understanding of Quality/ Testing Methodologies.
  • Understanding of middleware technology.
  • Strong awareness of software integration, system integration, and technology used.
  • Excellent communication and interpersonal skills, including oral and written communication and presentation skills; presents “solution oriented” perspective.
  • Excellent analytical and problem solving abilities with ability to compile data and present spreadsheets, reports and proposals in consumable form to executive management.


  • 10+ years mortgage industry experience
  • Extensive knowledge of residential mortgage lending, with cross-functional knowledge spanning loan lifecycle from origination through investor settlement
  • Deep understanding of mortgage documents, disclosures, and  investor/insurer/guarantor and regulatory requirements encompassing conventional and government loans, product and pricing structures
  • Hands on experience with loan origination systems, document imaging systems integrations, core mortgage third party vendors, and B2B/B2C internet portals
  • Knowledge of SSRS 2008 R2 or SSRS 2012
  • Excel 2007 VBA scripting, Visio, MS Project

This level of knowledge is normally acquired through completion of a Bachelors Degree in MIS, Business, or Finance and 10-12 years related experience or 16-18 years work related experience, which includes business application support, project management, or development.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.


Investing in our talent and building a great workplace is a top priority at BOK Financial.

  • Empowered employees
  • Award-winning culture
  • Community commitment


BOK Financial is a regional banking powerhouse and one of the top 25 banks in the U.S. We are based in Tulsa, Oklahoma, and diversified in a variety of industries, businesses, and geographies throughout the U.S.


  • 4,900 employees
  • 27 Years of financial profitability
  • $30+ billion in assets
  • $5.2 million in charitable contributions in 2017

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma

Job Segment: Operations Manager, Mortgage, Bank, Banking, Operations, Finance

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