Full Time Bilingual Spanish Senior Teller (Oak Cliff)

Date: Jun 20, 2018

Location: Dallas, TX, US

Req ID: 49356 

Areas of Interest: Consumer Banking, Branch; Customer Service/Call Center; Sales 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

The Bilingual Senior Teller is primarily responsible for providing the highest form of client service by consistently identifying opportunities to generate referrals while performing routine teller transactions such as receipt, disbursement, and recording of monies while maintaining service standards and transaction responsibilities. The Float Senior Teller is cross-trained to assist clients by offering bank products and services while maintaining service standards and transaction responsibilities.

PRINCIPLE DUTIES AND RESPONSIBILITIES:
  1. Receives and processes checking and savings account deposits; provides customers with transaction records; provides customer with account balances; accepts loan payments, completed check orders and safe deposit payments; redeems U.S. Savings Bonds; validates items by entering through teller terminal.
  2. Cashes checks and processes checking and savings account withdrawals within prescribed cash limits.
  3. Greets customers and establishes a quality customer service environment; answers questions and suggests appropriate actions to meet the customer's banking needs.
  4. Identifies opportunities to refer bank products/services to new and existing customers by identifying problems, needs and opportunities; identifies customer’s needs and refers to the appropriate line of business.
  5. Discusses and identifies financial needs with client to develop profile; sells a full range of retail products/services such as deposit accounts, retail loan services, credit cards, safe deposit boxes; opens new deposit accounts; originates and closes retail loans and small business loans/lines up to $100,000.
  6. Processes fee income entries for money orders, cashier’s checks, traveler’s checks, check cashing, etc. to generate fee income for the branch.
  7. Balances and reports teller transactions daily, in accordance with standard procedures.
  8. Additional customer maintenance duties such as resolving a variety of simple to complex customer problems, account balance discrepancies and account inquiries.


KNOWLEDGE, SKILLS and ABILITIES:
  • Working knowledge of bank operations and/or retail sales operations
  • Basic knowledge of consumer lending and regulatory requirements
  • Good sales skills both in person and via telephone
  • Good math skills (addition, subtraction, multiplication, division)
  • Ability to count and make accurate change transactions
  • Good communication skills with the ability to effectively and courteously gain information from individuals/customers by asking appropriate questions
  • Good PC and 10 key skills
  • Good customer service skills both in person and via telephone
  • Must pass Teller Mastery Assessment with a minimum score of 80 before being assigned a teller drawer
This level of knowledge is normally acquired through completion of high school and a minimum of one (1) year of teller experience or equivalent work experience/education experience which may include cash handling, accounting, balancing, budgeting, bookkeeping, business management, or customer service. Candidate must meet minimum language requirements in designated second language.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
 

Apply today and take the first step towards your next career opportunity!
 
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.

Please contact recruiting_coordinators@bokf.com with any questions. 

 

 


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Bank, Banking, Teller, Bookkeeping, Business Manager, Finance, Management