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Collections Manager

Irving, TX, US

Req ID: 50151 

Areas of Interest: Collections 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.

Upon application to this position, you will be taken directly to an assessment. This assessment measures the job-related qualities that make a person productive by evaluating thinking and reasoning style, behavioral traits, and occupational interests. Please be sure you have 30-45 minutes to complete this. You will not be able to stop and return once you begin. It is recommended that you complete the assessment in a quiet setting without distractions.

The Collections Manager is primarily responsible for oversight of all Collections functions for Bank of Oklahoma Mortgage Company, from early intervention efforts through Loss Mitigation or Foreclosure processing. The Manager will ensure adherence to investor, regulatory, and compliance guidelines and applicable laws through all Collections activities and will proactively research regulatory and investor updates to maintain current knowledge of processes and requirements. The Manager will monitor internal and Investor reporting and will develop new reporting to accurately track and manage performance of the BOKM Collections activities while identifying process gaps that create risk or exposure to the Bank, including avoidance of compensatory fees and maximization of incentive fees available through satisfactory performance. The Manager will develop and maintain strong working relationships with applicable Investor groups and regulatory agencies. The Manager will be responsible for the overall management of the Collection staff ensuring they have adequate training and tools to perform the necessary functions of the job and developing KPI and corrective action plans as necessary.

PRINCIPLE DUTIES AND RESPONSIBILITIES:
  1. Ensures all Collections functions for BOKM adhere to Investor guidelines, OCC and CFPB regulations, Bank policies and procedures, and State and Federal laws, including the timeframes for execution, accuracy and appropriateness of decisions, and communication of decisions to borrowers and Investors.
  2. Monitors internal Collections processes and procedures to ensure BOK is maximizing incentive fee revenue while minimizing compensatory fee risk, through efficient work processes, performance and trending reports, task level activity oversight, and an effective quality program.
  3. Maintains current and robust knowledge of Collections regulations through interaction with applicable investor groups, proactive research of recent and upcoming changes in regulations, industry and client user groups and publications, and a highly developed network of industry professionals.
  4. Manages department personnel including development and management of performance scorecards, identifying and coaching to opportunities for growth, developing and implementing corrective action plans, and providing direction in how to solve for complex or unique account scenarios.
  5. Participates in department team meetings, various industry conference calls, travels to industry conferences or training sessions when needed. Works closely with vendors and investor representatives in a professional manner to maintain good business relationships, to improve work processes, and to keep abreast of industry changes.


KNOWLEDGE, SKILLS and ABILITIES:
  • Management/leadership skills; ability to motivate staff, manage conflict situations, promote teamwork, result oriented
  • PC skills to include MS Excel and Word programs
  • Excellent interpersonal and customer service skills; negotiation skills, training skills
  • Good oral and written communications and basic mathematical skills
  • Knowledge of mortgage documents and processes helpful
This level of knowledge is normally acquired through completion of Bachelor’s Degree in Finance or related field and 7-10 years experience in conventional and government mortgage loan collections which includes 5-7 years supervisory experience; or 11-15 years of equivalent work related experience.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
 
Apply today and take the first step towards your next career opportunity!

Upon application to this position, you will be taken directly to an assessment. This assessment measures the job-related qualities that make a person productive by evaluating thinking and reasoning style, behavioral traits, and occupational interests. Please be sure you have 30-45 minutes to complete this. You will not be able to stop and return once you begin. It is recommended that you complete the assessment in a quiet setting without distractions.
 
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.


TOP 3 REASONS TO APPLY


Investing in our talent and building a great workplace is a top priority at BOK Financial.


  • Empowered employees
  • Award-winning culture
  • Community commitment



ABOUT BOK FINANCIAL


BOK Financial is a regional banking powerhouse and one of the top 25 banks in the U.S. We are based in Tulsa, Oklahoma, and diversified in a variety of industries, businesses, and geographies throughout the U.S.

FACTS:

  • 4,900 employees
  • 27 Years of financial profitability
  • $30+ billion in assets
  • $5.2 million in charitable contributions in 2017



Nearest Major Market: Irving
Nearest Secondary Market: Dallas

Job Segment: Bank, Banking, Manager, Mortgage, Collections, Finance, Management

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