Treasury Client Services Professional I

Date: Jun 22, 2018

Location: Kansas City, MO, US

Req ID: 49366 

Areas of Interest: Treasury Services 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

The Treasury Client Services Professional I provides technical and operational support to a portfolio of Commercial Banking customers for all DDA and Treasury Management Products and Services; Products and Services help customers set their daily cash position and related investment options; resolves daily customer issues/concerns sometimes engaging various departments in Treasury Services, Operations, Information Technology, and/or Relationship Managers; some products require communications with third party vendors to identify and resolve customer issue; inputs and tracks all customer initiated operating and system problems via Salesforce Case Management.  Identifies and refers cross sell opportunities.

 

PRINCIPLE DUTIES AND RESPONSIBILITIES:

  • Manages a portfolio of small business and commercial relationships; identifies document requirements, both legal (ownership and signatory authority) and regulatory (BSA/AML CIP requirements)  for new account opening for both new and existing relationships; works with compliance and legal to determine appropriateness of any questionable documentation;  interprets, diagnoses, and resolves operational and technical issues regarding all DDA (IMPACS system) and Treasury Management products; responds to all customers and updates the customer on the status of all issues on a same day basis (Sundown Rule); works with Operations, IT and 3rd party processors in troubleshooting problems/streamlining operating procedures; establishes relationships with customers including proactive calling and consultative referrals, fraud prevention and mitigation; re-training customers on commercial product usage, serves as primary contact for customer for any and all system problems encountered by customer users for multiple systems;  utilizes skills and support documentation to support and resolve a wide range of system problems encountered by customer users including the ability to instruct users to perform technical tasks; makes determination of problem at hand and uses judgment to initiate the correct actions to report/prioritize/or resolve the issue; remains knowledgeable regarding each individual customer’s account products and requirements. Has direct responsibility for responding to the Small Business call queue, which provides support to our CMC business channel.
  • Maintains integrity of quality control systems by identifying operational problems/trends with commercial services and products; ensures back office follow up/resolution of reported problems using Salesforce Case Management;  Remains abreast of rapidly changing technology advances within product set by utilizing all available reference materials and CBT courses offered
  • Works with Treasury Management Officers (TMOs) and Relationship Managers to support DDA / Treasury Management products and delivery systems; makes joints calls with TMO’s as well as individual customer calling efforts to develop and maintain strong customer relationships; proactively contacts existing customers to relate information regarding system changes, enhancements, outages, regulatory changes or any other information that could cause material customer impact.  Participates in the Treasury Management Referral program by identifying cross sale opportunities with existing customers needing additional cash management/DDA products; raises customer awareness of alternative products offered by Treasury Services which would benefit their organization.

 

KNOWLEDGE, SKILLS, and ABILITIES:

  • Excellent interpersonal, verbal, and written communication skills
  • Basic knowledge of product delivery systems and on-line computer systems
  • Basic knowledge of Bank operations
  • Excellent knowledge of customer service etiquette
  • Basic knowledge of banking and Treasury Management products
  • Good PC and software application skills (Microsoft Office, Excel; Word)
  • Thorough understanding of a multitude of software products and the ability to    understand new  applications with a minimum of prior exposure to the product
  • Excellent ability to handle multiple requests in a competent and professional manner

 

This level of knowledge is normally acquired through completion of a Bachelor’s Degree and 1 year experience in a bank operations or customer service position or 5 - 7 years equivalent experience in a bank operations or customer service function.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
 

Apply today and take the first step towards your next career opportunity!
 
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.

Please contact recruiting_coordinators@bokf.com with any questions. 


Nearest Major Market: Kansas City

Job Segment: Bank, Banking, Fraud Prevention, QC, Finance, Security, Customer Service, Quality


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