Share this Job


Account Manager II (M-F 10am-7pm) Collections Experience Preferred

Oklahoma City, OK, US

Req ID: 49236 

Areas of Interest: Collections; Customer Service/Call Center 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

The Account Manager II is primarily responsible for managing early and mid-stage delinquency accounts that have multiple payments due and is also responsible for collecting on charged off deposit and loan accounts. Responsibilities include identifying opportunities to assist customers with Loss Mitigation, due date changes and deferrals and servicing these accounts escalating to senior account managers for review when applicable. Typically this position will service or redirect accounts that are more delinquent than early or mid-stage delinquency or accounts in escalated legal status to senior account managers for handling. This position also is responsible for providing customer service activities such as taking payments over the phone, updating addresses, setting accounts up on auto debit and providing customers requested account information This position may also be introduced to servicing specialty queues. The type of accounts that the account manager will be responsible for handling are consumer based secured and unsecured loans and lines of credit and deposit related products. These responsibilities are typically accomplished via inbound and outbound phone calls for customers that are current, delinquent or have had their account charged off with BOKF. This position provides support to Consumer Banking, The Private Bank, Business Banking, Commercial Banking and BOMC. The position is responsible for initiating collection activities on accounts with delinquent payments in order to comply with bank policy and procedure as well as ensuring the bank is in compliance with federal regulations for loan servicing. This position will counsel with delinquent customers and work to establish formal and informal repayment plans, settlements, and work out plans. This position is also responsible for accurately documenting the collection system for each customer contact.

PRINCIPLE DUTIES AND RESPONSIBILITIES:
  1. Responsible for handling inbound and outbound phone calls for customers that are current, delinquent with multiple payments or have had their account charged off with BOKF. Negotiate acceptable repayment plans with delinquent customers. Adhere to department policies and procedures in regards to customer contact. Meet established individual goals and department goals related to quality and productivity.
  2. Daily management of multiple queues that include early stage and mid-stage delinquency queues and charged off deposit account queue.
  3. Customer service activities such as taking payments over the phone, updating addresses, setting accounts up on auto debit and providing customers requested account information.
  4. Identifies opportunities to assist customers with Loss Mitigation, due date changes and deferrals and service or escalate these accounts to senior collectors for review. Service or redirect accounts that are more delinquent than early stage or mid-stage delinquency or accounts in escalated legal status to senior collectors for handling.
  5. Accurately documenting the collection system for each customer contact.


KNOWLEDGE, SKILLS and ABILITIES:
  • Working knowledge FDCPA, FCRA, OCC Mortgage Servicing, UDAAP and BSA
  • Working knowledge of collection methods
  • Working knowledge of collection laws and procedures
  • Advanced customer service skills
  • Working knowledge of accounting principles and practices
  • Advanced interpersonal, oral and written communication skills
  • Advanced negotiation skills
  • Advanced PC skills including spreadsheet and word processing software
  • Advanced problem resolution skills
This level of knowledge is normally acquired through completion of an Associate’s Degree and/or 2-3 years collections, branch banking or customer service experience or 4-5 years related work experience.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
 

Apply today and take the first step towards your next career opportunity!
 
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.

Please contact recruiting_coordinators@bokf.com with any questions. 


TOP 3 REASONS TO APPLY


Investing in our talent and building a great workplace is a top priority at BOK Financial.


  • Empowered employees
  • Award-winning culture
  • Community commitment



ABOUT BOK FINANCIAL


BOK Financial is a regional banking powerhouse and one of the top 25 banks in the U.S. We are based in Tulsa, Oklahoma, and diversified in a variety of industries, businesses, and geographies throughout the U.S.

FACTS:

  • 4,900 employees
  • 27 Years of financial profitability
  • $30+ billion in assets
  • $5.2 million in charitable contributions in 2017



Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Bank, Banking, Manager, Mortgage, Call Center Supervisor, Finance, Management, Customer Service

Apply now »