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Business Analyst II

Tulsa, OK, US

Req ID: 50866 

Areas of Interest: Information Services 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

The Business Analyst II is primarily responsible for collaborating with both internal and external partners to advance the retirement services digital offerings (StartRight).  This is accomplished by creating clean, efficient, and positive user experiences for web and mobile applications used by our external retirement customers.  Focus will be placed on design and prototyping while validating that the user experience delivers business value as well as the aesthetic, functional, and workflow requirements. This position is also responsible for defining and performing analysis, design, documentation, planning, and deployment of system software and procedures which require moderate technical and systems knowledge. 




1. Analytical Skills: 

  • Write business requirements and project estimates for simple to complex projects.  Complex projects may include multiple business lines, technologies, and infrastructures.
  • Ensures that user interface design requirements and LOB acceptance criteria are captured within supplied system/tools
  • Works with Line of Business representatives to visually articulate business objectives.
  • Validates user interface requirements are in adherence with accepted user interface design standards and best practices.
  • Perform Business Process Modeling (includes logical modeling, data retention, and business process modeling) for simple to complex projects.
  • Understands Data Flows (includes data mapping and conversion mapping) for projects ranging in complexity from single application data flow to highly integrated application flow.

2. Technical Skills: 

  • Provides technical requirements/specifications for simple to complex projects.  Complex projects may include multiple business lines, technologies, and infrastructures.
  • Develops user interfaces for software packages, web pages, and web sites using Abstract or other tools offered
  • Translates concepts into resulting user experience through
    • Prototypes
    • Mockups
    • Wire Frames
    • Site Maps
    • Schematics
    • User Stories
  • Uses graphical imagery to visual representations of concepts and design of the intended user interface.
  • Validates visual design and prototypes adhere to corporate standards
  • Validates visual design and prototypes adhere to business and functional requirements
  • Collaborates with technical and development teams to for technical feasibility review and work estimates of proposed user experience requirements.
  • Works with Tiered environments (Dev, Test, UAT, Prod)

3. Application Support Skills: 

  • Reviews application and web site use statistics in order to enhance the user experience
  • Interprets application and web sites statistics in order to make the site more intuitive and desirable for the intended users
  • Performs root cause analysis for discovered errors or issues
  • Diagnose and remediate problems
  • Develops and maintains application documentation
  • Tracks metrics and trends of application performance and remediate issues

4. Relationship Management Skills

  • Manages relationship between IS and Line of Business management levels e.g., Supervisory (AVP, Officer), Management (VP, AVP), and Senior Management (SVP, VP).
  • Able to develop and expand relationship with business partners to understand line goals and objectives.
  • Works with project team and LOB partners to reprioritize work as needed when LOB  objectives or directives shift

5. Management Skills

  • Leads teams in the definition of detailed user interface business and functional requirements
  • Conducts meetings with LOB or product owner(s) for review and obtain approval of designs
  • Problem management – ability to lead any effort to resolve any issue
  • Project management - familiarity with Agile and Scrum methodology/techniques




  • Excellent analytical and organizational skills
  • Excellent interpersonal skills including oral and written communication skills
  • Ability to use qualitative and quantitative data to steer design decisions
  • Ability to generate use cases, task flows, screen, and interaction design
  • Experience with Internet Information Services (IIS)
  • Experience with graphic editing tools
  • Experience in usability techniques, issues, and guidance
  • Experience with user centered design and development methodologies
  • Experience with usability testing
  • Understanding of basic and complex software security concepts
  • Understanding of tiered environments e.g., Development, Test, User Acceptance, Production
  • Understanding of Technology Standards and concepts
  • Understanding of interaction design and methodology
  • Understanding of internet banking and transaction-based websites
  • Understanding of qualitative and quantitative research methodologies
  • Understanding of color theory
  • Understanding of Agile methodologies, and specifically Scrum frameworks (including Scrum ceremonies and the outputs thereof)


This level of knowledge is normally acquired through completion of a Bachelor’s Degree in Computer Technology/Science, Design or a related field and 3+ years’ experience in user experience, interaction design, web or application design and development, functional analysis, or business analysis, or 10+ years of work related experience.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.

Please contact with any questions. 


Investing in our talent and building a great workplace is a top priority at BOK Financial.

  • Empowered employees
  • Award-winning culture
  • Community commitment


BOK Financial is a regional banking powerhouse and one of the top 25 banks in the U.S. We are based in Tulsa, Oklahoma, and diversified in a variety of industries, businesses, and geographies throughout the U.S.


  • 4,900 employees
  • 27 Years of financial profitability
  • $30+ billion in assets
  • $5.2 million in charitable contributions in 2017

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma

Job Segment: Business Analyst, Bank, Banking, Business Manager, Finance, Technology, Management

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