Operations Manager II

Date: Mar 18, 2018

Location: Tulsa, OK, US

Req ID: 42601 

Areas of Interest: Bank Operations 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

The Operations Manager II is primarily responsible for all aspects of first line management of the department operations; ensures department operations functions accurately and timely for BOKF.

  1. Manages the work of clerks; determines work priorities; schedules work assignments; selects, orients, trains, counsels and evaluates work performance of subordinate personnel; recommends additions to staff and other personnel actions; responsible for hiring and firing decisions and administers associated personnel actions; exercises the usual authority of a manager concerning performance appraisals, salary recommendations, and terminations.
  2. Identifies, develops, and recommends revision of internal standards, policies, operating procedures, and new programs to improve efficiency; provides staff with clear concise written guidelines and provides performance feedback related to internal standards; minimizes losses through effective internal controls; ensures internal work procedures are consistent with departmental and overall divisional goals and objectives; ensures service level standards are met.
  3. Ensures department timeliness by predicting, controlling, implementing and approving changes in workload, procedures, and schedules through analysis of internal operation and appraisal of external needs identified through an active continual liaison with other departments and sections.
  4. Researches and resolves complex problems which require handling beyond staff experience and knowledge.
  5. Plans and administers annual budgets for personnel and project expenses; identifies savings and efficiencies in overall operation; prepares management reports, expense reports, budget variances, operational statistics and quality reports.
  6. Keeps abreast of rules and regulations pertaining to operational area and other corporate service products.
  7. Participates as a unit representative in mergers and acquisitions and operational conversions; serves on committees relative to operations, products, and equipment; participates in collaborative study and review of proposals and design of new products.

  • Thorough knowledge of production management, operations and delivery systems
  • Basic knowledge of accounting principles
  • Excellent PC skills including word processing and spreadsheet applications
  • Excellent interpersonal skills including oral and written communication skills
  • Excellent supervisory skills; ability to motivate employees and provide team leadership
  • Excellent research and problem solving skills
  • Ability to organize work flow and process improvement to ensure numerous critical deadlines are met daily
This level of knowledge is normally acquired through completion of Bachelor’s Degree in Management or a business related field with 2 years operations experience and at least 2 years experience in a supervisory capacity or equivalent experience of 8 years in operations which includes 2 years in a supervisory/managerial capacity. Preference: Knowledge of bank operations

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.

Please contact recruiting_coordinators@bokf.com with any questions. 

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma

Job Segment: Operations Manager, Bank, Banking, Manager, Operations, Finance, Management