Personal Banker

Bonus Type

Summary

Please note: Your initial training schedule may differ from your regular hours, and you may train at a different location before being permanently assigned to your branch.

Job Description

During your first nine weeks of employment, you will participate in a comprehensive training program. Please note that the training schedule may differ from your regular work schedule, and you may be required to train at a different location before being permanently assigned to a branch.

Team Culture

How You'll Spend Your Time

• Building strong, trust-based relationships with clients in the McAlester community by understanding their needs and providing personalized support
• Engaging in meaningful, consultative conversations that go beyond transactions to uncover opportunities to help clients achieve their financial goals
• Partnering closely with your team to deliver a seamless, relationship-focused branch experience
• Educating clients on banking products, services, and digital tools that enhance convenience and financial well-being
• Taking ownership of client interactions—resolving questions and concerns with care, accuracy, and follow-through
• Supporting day-to-day branch operations, including teller transactions, while identifying opportunities to deepen relationshipsContinuously developing your skills through training, coaching, and hands-on experience to grow your career within BOK Financial

Education & Experience Requirements

This level of knowledge is normally acquired through completion of high school diploma or equivalent and a minimum of 1+ years of sales or customer service experience; a college degree is a plus or equivalent combination of education and experience.

• Working knowledge of consumer financial products and services
• Working knowledge of banking, retail sales operations and/or contact center operations including phone, email and chat support
• Excellent verbal communication skills; effectively and courteously providing customer information, resolving issues and building relationships to gain information by asking appropriate questions
• Excellent written communication skills demonstrated by professional etiquette, proper grammar and punctuation
• Problem-solving and conflict resolution skills
• Ability to follow established standards and use judgment to determine when appropriate to escalate  
• Strong basic math skills (addition, subtraction, multiplication, division) in order to reconcile accounts
• Working PC application skills including word processing and spreadsheet packages and the ability to learn to use various internal company systems
• Ability to complete multiple tasks at a time
• Excellent interpersonal skills including sales and client relations skills, both in-person and via telephone
• Detail oriented, high degree of accuracy
• Ability to work in a fast-paced environment & under pressure, as needed

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