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Client Service Associate II

Scottsdale, AZ, US

Req ID: 61826 

Job Location: Scottsdale Scottsdale AZ 

Areas of Interest: Private Banking; Administrative; Wealth Management; Wealth Management Operations 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

Bonus Type

Formula Based

Summary

If you are interested in a career in Private Wealth Management with an industry-leading provider of sophisticated financial solutions, you've come to the right place.  Our commitment to you is a positive work environment, a deep connection to our communities, and a focus on putting our clients first.  We believe no challenge is too big and no opportunity is too small when we work together to build relationships.

About the Role

As a Client Service Associate II, you'll work with our officers and high-net-worth clients to provide a high level of support across all of our private wealth delivery platforms. Our clients, officers, and vendors will rely on your expertise for advanced customer service and technical support. You'll have a direct impact on our client's day-to-day experience with the organization.

What You Can Expect

You'll collaborate with business partners to provide administrative and technical support through account maintenance and operational transactions. You will understand the client account system's ends and outs and serve as the liaison between advanced technical resolution teams and our clients. Every client and situation is unique, meaning you'll face new and exciting challenges each day.

Team Culture

You will provide value by supporting and anticipating the clients' needs, delivering concierge-style customer service, and your satisfaction will come from the positive outcomes you provide as a result of your skillful problem solving and collaborative spirit across various lines of business. 

We understand everyone has different strengths and opportunities for growth and we strive to have the right mix of competencies to get the most out of the team dynamic.

How You'll Spend Your Time

  • You'll collaborate with internal business partners and our clients to perform account maintenance and complex problem resolution. You'll serve as a liaison between operational support and our clients.
  • You'll provide direct technical support to our Private Wealth officers in the opening and management of their client accounts. You'll interact daily with internal and external contacts to ensure all account activity is processing accurately and timely.
  • You'll provide general assistance in all aspects of account administration governance, specifically in accordance with tax and fiduciary law and applicable fiduciary accounting standards.
  • You'll use company systems and software to provide high-quality customer service to internal and external clients.

We'd Like to Talk to You

BANKING ACUMEN: Your knowledge of investment products and services, laws, and regulations will be beneficial in solving problems and making recommendations to our clients.

COMMUNICATION: You'll need exceptional verbal and written communication to express yourself clearly and concisely to internal and external clients.

RELATIONSHIP BUILDER: You enjoy building relationships with internal and external clients.

INITIATIVE: You will need to identify what to do before being asked to do it and look at what's next to anticipate customer needs.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a Bachelor's degree with 3-4 years' experience; or 8-9 years equivalent work-related experience.

 

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
 

Apply today and take the first step towards your next career opportunity!
 
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Please contact recruiting_coordinators@bokf.com with any questions. 


TOP 3 REASONS TO APPLY


Investing in our talent and building a great workplace is a top priority for us.


  • Empowered employees
  • Award-winning culture
  • Community commitment



Base salary range explanation:

The base salary range represents an average range for this position. Actual offers to be determined based on the candidate’s qualifications, skills, experience and education. See job details for salary range and bonus type.

Benefits:

BOK Financial offers industry-leading benefits addressing your complete physical, financial and emotional health. Click here to see our benefits.


ABOUT BOK FINANCIAL


BOK Financial is an award-winning $46 billion regional financial services company and one of the top 30 banks in the U.S, based in Tulsa, Oklahoma.

We seek to continually foster and support the principles and values of our company by promoting an environment that is inclusive of the diverse values, opinions, experience, culture and needs of our employees, clients and communities.

FACTS:

  • 5,100 employees
  • 28 years of financial profitability
  • $79+ billion assets under management and administration
  • $5.8 million in charitable contributions in 2019 and $86 million since the start of the BOKF Foundation in 1998



Nearest Major Market: Phoenix

Job Segment: Bank, Banking, Technical Support, Finance, Customer Service, Technology

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