Treasury Client Svcs Professional II

Bonus Type

Summary

If you are interested in a career in Treasury Services with an industry-leading provider of sophisticated financial solutions, you've come to the right place.  Our commitment to you is a positive work environment, a deep connection to our communities, and a focus on putting our clients first.  We believe no challenge is too big, and no opportunity is too small when we work together to build relationships.

Job Description

The Treasury Client Services Professional II provides support to the TCSP IV for a designated portfolio of corporate card clients and Program administrators. The TCSP II works in conjunction with the TCSP IV to assist customers with their service inquiries including but not limited to card utilization, adding new users to Spend Control, and Fleet cardholder inquiries. This position will also work in a consultative manner with Corporate Card Client Experience Consultants, Relationship Managers, Treasury Management Officers (TMO) and Corporate Card Sales Specialists to ensure client experience is satisfactory.

Team Culture

How You'll Spend Your Time

• Directly support the TCSP IV for all service aspects of corporate card
• Ensure client satisfaction by delivering best-in-class service through effective communication and timely resolution of customer inquiries and requests
• Respond to all customers and updates the customer on the status of all issues on a same day basis (Sundown Rule)
• You will proactively contact existing customers to relate information regarding system changes, enhancements, outages, regulatory changes or any other information that could cause material customer impact

The following systems will be utilized in this role:
TSYS (Total Systems) Green Screens/Soni/Mocha; TSYS Access Manager; Spend Control; Power BI; Exchange; One Note; Business Invoicing

Education & Experience Requirements

This level of knowledge is normally acquired through completion of an Associate’s Degree in a Business related field (Bachelor’s preferred) and 4-6 years’ experience in banking and treasury client servicing or an equivalent combination of education and experience.

Working Conditions & Physical Requirements