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ExpressBanker

Tulsa, OK, US

Req ID: 70142 

Job Location: Tulsa Tulsa OK 

Areas of Interest: Consumer Banking 

Colorado Base Salary Range: Not Available 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

Bonus Type

Formula Based

Summary

Work schedule: M-F 12:30pm-9:00pm with rotating Saturdays 8:00am-4:30pm OR 8:30am-5pm (off one day during the week) Offering shift differential pay!

Incredible opportunity to jump-start an amazing career and also receive a $2000 signing bonus.  You'll discover a customer-centric culture built around exceptional service and community involvement. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Job Description

The ExpressBanker is an expert in providing the best client experience possible for BOKF’s clients. They are empowered and responsible for providing a superior experience on every interaction in a manner that builds a permanently engaged client. Interactions include providing answers or solutions on account activity, digital banking products, debit cards and a variety of other products or processes. The ExpressBanker will be able to effectively and efficiently handle client interactions and exceed client expectations. In addition, they will provide a level of support that makes clients feel assured that their needs have been completely and accurately resolved during their first contact with ExpressBank. The ExpressBanker interacts with clients via phone and may utilize chat, email or other digital communication channels. 

Team Culture

You will join a highly engaged, tight-knit team that will support you, encourage you, and help you grow, professionally, and personally. We respect, honor, and praise one another for a job well done. We are transparent, involved, committed, and collaborative. We celebrate each other's wins, big and small.

Everything we do is customer-focused.  We are client champions who find the best solutions, provide financial protection, and understand the power of digital connections. We never settle for the status quo, and we always do the right thing.

If you're passionate about serving your community, do it with us! We have numerous opportunities for team members to give back through company-sponsored volunteerism.

How You'll Spend Your Time

We'll provide you with comprehensive training, as well as all the tools you need to be successful. Issues generally include questions regarding account transactions, account balances, account activity, digital banking, debit cards, loans, and time deposits. You may process stop payments, funds transfers, account, and debit card maintenance.  You'll utilize various systems and communication channels to efficiently and effectively support our clients

You will escalate situations when appropriate and follow up and follow through with internal and external clients following standardized policies and procedures to ensure compliance and minimize risk. You will always be learning. 

You will have opportunities to participate in training, engage in self-improvement initiatives, and skill-building activities to enhance product knowledge, systems knowledge, sales, and client relations skills. Coaching and feedback sessions will help you achieve desired results and earn additional income through meeting or exceeding satisfaction survey metrics.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a high school diploma or equivalent and a minimum of 2 years of experience in financial services or customer service/call center industry.  College degree is a plus.

Working Conditions & Physical Requirements

Office

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
 

Apply today and take the first step towards your next career opportunity!

If you are interested in a career with BOK Financial text "BOKF" to 25000 to engage with Olivia our virtual recruiting assistant.
 
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Please contact recruiting_coordinators@bokf.com with any questions. 


TOP 3 REASONS TO APPLY


Investing in our talent and building a great workplace is a top priority for us.


  • Empowered employees
  • Award-winning culture
  • Community commitment



Base salary range explanation:

The base salary range represents an average range for this position. Actual offers to be determined based on the candidate’s qualifications, skills, experience and education. See job details for salary range and bonus type.

Benefits:

BOK Financial offers industry-leading benefits addressing your complete physical, financial and emotional health. Click here to see our benefits.


ABOUT BOK FINANCIAL


BOK Financial is an award-winning $46 billion regional financial services company and one of the top 30 banks in the U.S, based in Tulsa, Oklahoma.

We seek to continually foster and support the principles and values of our company by promoting an environment that is inclusive of the diverse values, opinions, experience, culture and needs of our employees, clients and communities.

FACTS:

  • 5,100 employees
  • 28 years of financial profitability
  • $79+ billion assets under management and administration
  • $5.8 million in charitable contributions in 2019 and $86 million since the start of the BOKF Foundation in 1998



Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma

Job Segment: Call Center, Bank, Banking, Customer Service, Finance

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