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Client Service Associate III

Fort Worth, TX, US

Req ID: 58422 

Areas of Interest: Private Banking 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

The Client Service Associate III is an advanced level position responsible for working with Private Wealth Officers and high net worth clients across several delivery platforms, including banking, trust, brokerage, financial planning, and investment management. Primarily responsible for administrative support to the Client Advisors, Bankers, Trust Officers, Financial Planners, and Managers.  Performs daily servicing activities with the goal of delivering superior client service.


PRINCIPAL DUTIES AND RESPONSIBILITIES:

  1. Interacts with internal and external clients, officers, vendors, and COIs via telephone, written communications, or meetings regarding complex problem resolution and account maintenance. Substantial use of discretionary judgment. Serves as liaison between operational and support areas and clients. Performs research and communicates resolution of problem to clients such as account transactions and operational issues
  2. Provides direct technical support for officers in administration and management of client accounts, such as monitoring, reconciling and depositing, preparing complex disbursements from accounts, researching costs and providing accounting assistance; funding assets into and distributing assets from accounts. Interacts daily with internal and external contacts to ensure that all account activity such as account opening and closing, payments and requests, loan advances, deposits, distributions, wire transfers, loan bookings, DDA transfers and receipts are processed accurately and timely; ensuring adequate cash positions in investment, brokerage and trust accounts.
  3. General assistance in all aspects of account administration in accordance with governing instruments, tax and fiduciary law, applicable fiduciary accounting standards, and local probate code, consistent with BOKF policy. May initiate new loan requests and loan renewals. Establishes set-up and support such as: Preparation of correspondence, Developing original drafts for review and approval, Clear overdrafts and document uninvested cash, Review discretionary requests and set up discretionary payments, Verify fees, Systems training
  4.  Utilizes company systems; looks up balances, daily entries; makes transfers between customer accounts and takes information for customer wires, and general sales information. Thorough knowledge and understanding of the following: Lending practices and policies, Loan documentation requirements and regulations, Brokered and managed investments, Securities movement and trust operations
  5. Thorough understanding of a multitude of software products and the ability to understand new applications. Maintains familiarity with the client base in order to provide high quality customer service and to ensure optimum marketing potential. May meet with client to obtain signature and gather or deliver required documents

KNOWLEDGE, SKILLS and ABILITIES:

  • Extensive knowledge of brokered and managed investments, securities movement, and trust operations
  • Extensive knowledge and understanding of banking practices, polities, including loan documentation requirements and regulations, and deposit account opening requirements and regulations
  • Advanced understanding of a multitude of software products and the ability to understand new application with a minimum of prior exposure to the product
  • Self-directed and self-motivated individual with the ability to work in a team-oriented environment

This level of knowledge is normally acquired through completion of Bachelor's Degree or paralegal certification, and 5-7 years' experience; or 10-12 years equivalent work experience. Preferred: FINRA Series 7, 63, 65, 66 or 99 securities licenses, if required.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
 

Apply today and take the first step towards your next career opportunity!
 
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Please contact recruiting_coordinators@bokf.com with any questions. 


TOP 3 REASONS TO APPLY


Investing in our talent and building a great workplace is a top priority for us.


  • Empowered employees
  • Award-winning culture
  • Community commitment



ABOUT BOK FINANCIAL


BOK Financial is an award-winning $46 billion regional financial services company and one of the top 30 banks in the U.S, based in Tulsa, Oklahoma.

We seek to continually foster and support the principles and values of our company by promoting an environment that is inclusive of the diverse values, opinions, experience, culture and needs of our employees, clients and communities.

FACTS:

  • 5,100 employees
  • 28 years of financial profitability
  • $79+ billion assets under management and administration
  • $5.8 million in charitable contributions in 2019 and $86 million since the start of the BOKF Foundation in 1998



Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

Job Segment: Bank, Banking, Administrative Assistant, Series 7, Finance, Administrative, Customer Service

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