Debit Card Specialist, TransFund

Bonus Type

Summary

If you are looking for a role that combines a passion for innovation, an opportunity for growth, and a culture of teamwork, then you've come to the right place.  We have an exciting opportunity awaiting someone like you! 

Job Description

The Debit Card Specialist, TransFund is a subject matter expert on Visa and MasterCard rules and regulations and primarily responsible for performing complex investigations to assist 350+ financial institutions.  The position coordinates with financial institutions to identify, analyze, and resolve process problems. Responsible for documenting and providing proper justification communicated to the Network processor in resolving issues

Team Culture

You will serve unique and individualized needs for our client accounts, while operating within defined policies and procedures.  Your strategic thinking will help you create efficiencies to meet client needs and reduce potential errors.  You aspire to deliver world class service to our internal and external customers.

We achieve more together by being involved, committed, and collaborative. We respect, honor and praise one another for a job well done. We celebrate each other's wins, big and small.

How You'll Spend Your Time

• You will serve as a front-line consulting resource for functionality of primary processing applications. You will offer specialized expertise for numerous participants using Visa and MasterCard rules and regulations. You will serve as subject matter expert source for industry knowledge and research new industry products, practices and regulations.
• You will analyze transactions and approve/decline adjustments. You will provide guidance and instruction to third party processors.  You will initiate adjustments and complete quality review of documentation for participants.
• You will complete daily investigations and analysis of acquiring banks transmittal reports (400+ financial institutions) to determine mode of entry for charge back eligibility. You will contact customers, merchants and acquiring banks for details to determine course of action.
• You will evaluate and analyze incoming OCCU charge backs; make decisions whether or not charge backs should go through arbitration, compliance filing, or be charged off.  You will complete source documents and prepare supporting documentation for case filing or charge offs.

Education & Experience Requirements

Required level of knowledge is normally acquired through completion of an Associate’s Degree in Business and 4+ years related experience in debit card servicing or equivalent work experience of 8+ years.  Thorough knowledge of accounting principles and practices.

Working Conditions & Physical Requirements