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Merchant Services Account Rep I

Tulsa, OK, US

Req ID: 70669 

Job Location: Oklahoma: Tulsa OK 

Areas of Interest: Professional 

Colorado Base Salary Range: Not Available 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

Bonus Type

Formula Based


The Merchant Services Account Representative I acquires new merchant services clients through conducting sales activities as a result of referrals received from the BOKF commercial and treasury management teams. In this position you will participate in and provide periodic merchant services training to BOKF commercial and treasury management teams. This includes virtual calls and in market in person visits.  This position will keep current on banking regulations, industry rules, economic and business trends, technology and customer’s need in order to keep existing customers apprised of new, revised and/or expanded services and handle customer requests for these services.

Job Description

The Merchant Services Account Representative I acquires net new merchant services clients through conducting sales activity as a result of referrals received from the BOKF commercial and treasury management teams.  They will cold call prospects to add new merchant services clients. Prospecting and selling activity will be to actively market the TransFund merchant payment processing solutions i.e., credit and debit processing solutions for Visa, Discover, MasterCard, American Express, TeleCheck and all other future go to market payments processing solutions that are developed.  Support, educate and maintain a strong partnership with the BOKF commercial and treasury management teams to ensure they understand the merchant processing industry. Additionally, activity will include developing complex pricing and processing proposals, training and educating prospects on all aspects of the merchant processing business. 

Team Culture

A career with BOK Financial will provide you opportunities and benefits that can only come from working for a trusted industry leader. Work with amazing, energetic team members and a company dedicated to your success, growth, and advancement.

We celebrate each other’s wins, big and small. We respect, honor and praise one another for a job well done. We are transparent. We are involved, committed, and collaborative. Simply put: We Achieve More Together.

How You'll Spend Your Time

  • You will develop new merchant business by prospecting, cold-calling, responding to outside inquiries and interbank merchant referrals. Assess merchant needs, negotiate contracts, recommend equipment (method of transmission or equipment operations), provide a customized quote for merchant payment processing including discount rates and fees. 


  • You will effectively monitor and manage merchant portfolio’s operating performance and financial condition. Complete reviews of fraud and credit risk analysis quickly assessing and proactively identifying fraud and credit risk issues that could result in financial losses.  Proactively identify fraud schemes.


  • You will ensure new businesses are priced properly and do not pose a risk of fraud or loss to the organization.  Follow up with new merchants to ensure they are processing and resolve any potential issues.
  • You will participate in and provide periodic merchant services training to BOKF commercial and treasury management teams.  This includes virtual calls and in market in person visits. 


  • You will actively manage collections of past due amounts and timely closing of undesirable relationships.  Cross-sell/refer bank products and services to customers and prospects.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of an Associate’s Degree and 3+ years of experience in merchant payment processing industry or equivalent experience of 7+ years in a closely related field.

  • Thorough knowledge of merchant payment processing systems, Visa/MasterCard/Discover rules, merchant debit and credit card products, customer account management and bank operations/accounting
  • Excellent interpersonal skills, including oral and written communications skills with ability to prepare and deliver complex and technical presentations
  • Strong MS Office skills with an emphasis on Word, Excel and PowerPoint 
  • Ability to apply sales techniques and to negotiate and close business deals
  • Ability to work independently and as part of a team
  • Excellent organizational and time management skills
  • Strong attention to detail

Working Conditions & Physical Requirements

Office - 20 lbs

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!

If you are interested in a career with BOK Financial text "BOKF" to 25000 to engage with Olivia our virtual recruiting assistant.
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Please contact with any questions. 


Investing in our talent and building a great workplace is a top priority for us.

  • Empowered employees
  • Award-winning culture
  • Community commitment

Base salary range explanation:

The base salary range represents an average range for this position. Actual offers to be determined based on the candidate’s qualifications, skills, experience and education. See job details for salary range and bonus type.


BOK Financial offers industry-leading benefits addressing your complete physical, financial and emotional health. Click here to see our benefits.


BOK Financial is an award-winning $46 billion regional financial services company and one of the top 30 banks in the U.S, based in Tulsa, Oklahoma.

We seek to continually foster and support the principles and values of our company by promoting an environment that is inclusive of the diverse values, opinions, experience, culture and needs of our employees, clients and communities.


  • 5,100 employees
  • 28 years of financial profitability
  • $79+ billion assets under management and administration
  • $5.8 million in charitable contributions in 2019 and $86 million since the start of the BOKF Foundation in 1998

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma

Job Segment: Credit, Bank, Banking, Finance

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