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TransFund ATM Support Analyst

Tulsa, OK, US

Req ID: 52778 

Areas of Interest: Professional 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

The TransFund ATM Support Analyst is primarily responsible for directing and providing service relating to ATMs for all TransFund clients. This includes providing consultation for new client set-up through to activation on the network and ongoing support for existing clients. The analyst is expected to provide both technical and operational support for clients with a high level of customer service. The analyst also provides assistance with network improvements through product development, systems enhancements, training materials and customer documentation and looks for opportunities to provide an enhanced experience for the customer by offering upgrades and additional services where applicable.



Majority of duties performed, but not meant to be all-inclusive nor prevent other duties from being assigned as necessary.  Non-essential functions identified with an asterisk '*'

  1. Determines client needs, establishes objectives, determines resource requirements, coordinates and conducts new client ATM conversions to TransFund by managing the projects to completion in conjunction with the Card Services PM; Coordinates with client, ATM vendor, switch processor(s) and telecom providers to ensure smooth conversion of ATMs.  .             
  2. Directs and provides client support, including operational and technical problem troubleshooting and research requests.         
  3. Plans and coordinates on-going client ATM installations and upgrades by managing the projects to successful completion.       
  4. Prepares and ships packages with peripheral ATM equipment (Routers, settlement cards, comvelopes) out to clients and maintains inventory of items         
  5. Performs data entry of new ATM information and updates to existing ATMs in internal ATM database to ensure all records are up to date.
  6. Reports on outstanding project requests and follows up with clients to bring projects to completion.     



Minimum education, experience, technical, and communication skill levels, and licenses/certificates normally required to perform the duties of this position.

  • Strong knowledge of ATM devices, network platforms and supporting systems
  • Good interpersonal skills, and exceptional customer service abilities
  • Ability to work well with others and contribute to team goals and expectations
  • Ability to manage clients and communicate effectively to all levels regardless of end user technical aptitude or company position 
  • Good project planning/management skills, with ability to coordinate many activities with multiple priorities
  • Good PC skills, including knowledge of word processing and spreadsheet applications


This level of knowledge is normally acquired through completion of a Bachelor's degree and 3-4 years’ experience in an EFT network customer-service environment or equivalent experience of 9-10 years in a related environment.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.

Please contact recruiting_coordinators@bokf.com with any questions. 


Investing in our talent and building a great workplace is a top priority at BOK Financial.

  • Empowered employees
  • Award-winning culture
  • Community commitment


BOK Financial is a regional banking powerhouse and one of the top 25 banks in the U.S. We are based in Tulsa, Oklahoma, and diversified in a variety of industries, businesses, and geographies throughout the U.S.


  • 5,100 employees
  • 28 Years of financial profitability
  • $43+ billion in assets
  • $5.397 million in charitable contributions in 2018

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma

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