Director, Digital Automation & Workplace Platforms

Bonus Type

Summary

Our IT department drives the bank’s cutting-edge technology infrastructure and prioritizes seamless and secure digital operations. From supporting robust data centers to safeguarding sensitive financial data, we are always at the forefront of innovation, implementing the latest technologies to elevate banking services. Our dedicated teams provide strategic and comprehensive support, meeting the ever-changing needs of both clients and employees across the entire enterprise.

Job Description

The Director, Digital Automation & Workplace Platforms leads a cross-functional team responsible for the end-to-end delivery and ongoing support of enterprise automation (RPA), digital workplace (Microsoft 365), and service management (ServiceNow) solutions. This role combines product ownership and technical delivery, ensuring each platform is managed as a strategic product with clear roadmaps, measurable outcomes, and a focus on user experience and adoption. The Director fosters a culture of innovation, applying emerging technologies—including artificial intelligence—to enhance business processes and drive continuous improvement. Collaboration with business units, IT partners, and external vendors is essential to align platform capabilities with organizational goals.

Team Culture

Our team thrives on collaboration, continuous learning, and innovation. We work closely together, leveraging cutting-edge technologies and sharing our expertise to solve complex problems efficiently. By encouraging creativity and adaptability, we experiment with new tools and methodologies, fostering a dynamic and tech-forward work environment. Additionally, we focus on creating a positive and supportive atmosphere, ensuring everyone feels valued and motivated to excel.

How You'll Spend Your Time

• You will develop strategic roadmaps for RPA, Microsoft 365, and ServiceNow that align with business goals and emerging technologies like AI.
• You will ensure platform reliability through proactive monitoring, incident management, and continuous improvement.
• You will lead cross-functional collaboration to drive innovation and adopt industry best practices.
• You will cultivate strong partnerships with business units, IT, and vendors to enhance automation and service delivery.
• You will analyze technology trends and collaborate with stakeholders to integrate advanced solutions like Gen AI and agentic AI.
• You will oversee the design, implementation, and support of technologies that enable digital transformation.
• You will govern platform policies and monitor key metrics to mitigate risks and improve performance.
• You will manage budgets, resources, and teams while promoting continuous improvement and strategic communication.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a bachelor's degree and 10-12 years' experience in a technology related field or 15+ years equivalent experience with increasing levels of responsibility. 

• Strategic planning and roadmap development for enterprise platforms
• Product management and ownership across multiple technology domains
• Deep understanding of automation (RPA), digital workplace (Microsoft 365), and/or service management (ServiceNow) platforms
• Experience applying artificial intelligence (Gen AI, agentic AI) to business processes
• Advanced collaboration and stakeholder engagement skills
• Vendor management and strategic partnership development
• Governance, risk management, and compliance expertise
• Budgeting, financial analysis, and resource allocation
• Talent development, mentoring, and team leadership
• Change management and organizational transformation
• Data-driven decision making and analytics
• Process improvement and operational excellence
• Excellent oral and written communication skills, including executive reporting
• Ability to quickly analyze and learn new technologies
• Advanced problem-solving and critical thinking skills
• Experience with platform integration and business-led development
• Strong client-facing and relationship-building skills
• Project management and delivery in high-pressure, structured environments