Manager, Fraud Prevention & Detection

Bonus Type

Summary

Keeping our customers safe from fraud is critical to the success of our operation. If you are looking for a job that combines your passion for analytical thinking and problem solving with ample opportunity for growth, you've come to the right place. 

Job Description

The Manager, Fraud Prevention & Detection is responsible for all aspects of deposit fraud prevention and detection including managerial responsibilities for individuals tracking all types of deposit and digital fraud, including new account fraud, card fraud, kiting, counterfeit checks.  The Fraud Prevention and Detection Recovery Manager decisions complex fraud investigations, determines bank liability, and takes appropriate action to minimize losses in addition to assisting business lines with recommended controls to address process gaps. 

Team Culture

We act with honor and truthfulness and live our company values every day. Our foundation of integrity builds coworker trust, relationships, and effective interpersonal relationships. 

How You'll Spend Your Time

• You will develop and implement key strategies for preventing and detecting fraudulent activity across multiple business lines and product offerings.
• You will conduct risk assessments to identify areas of vulnerability to fraud, and implementing controls to mitigate those risks while monitoring fraud trends and developing fraud strategies, tools, and processes to deliver superior fraud detection while balancing customer experience.
• You will stay up-to-date on new technologies and tools that can be leveraged to improve fraud detection and prevention capabilities. You will also assess new tools and existing processes for fraud risk and propose mitigating controls.
• You will partner with vendors, various product teams, fraud operations, and the technology team to effectively manage current fraud controls and develop additional controls.
• You will provide oversight of operational functions in adherence to regulatory requirements and internal department and cross-functional service level agreements (SLAs), including resolution of customer escalation and complaints. You will source, capture, and analyze data to continually improve the performance of current fraud detection tools and procedures.
• You will lead a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance. You will provide coaching and corrective action as required while actively supporting employee professional growth and development.
• You will provide performance tracking of fraud strategies, fraud prevention tools, and processes with ability to communicate and present to senior audiences.
• You will conduct ongoing analysis to identify root cause of fraud trends and propose potential solutions.
• You will serve as an escalation point for team members for complex fraud investigations (i.e., determining bank liability, recovery, risk mitigation, etc.) and can articulate the higher-level vision and requirements.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a Bachelor’s Degree in Business Related field and 5-7 years related experience in Fraud Services or 8-10 years’ equivalent experience in bank operations or an equivalent combination of education and experience.

• Experience leading a diverse team through hiring, coaching and performance management including proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees.
• Strong analytical skills and attention to detail.
• Advanced knowledge of fraud prevention and detection methodologies, tools, and techniques.
• Advanced leadership skills to effectively lead a team through innovation and change.
• Proven ability to successfully support projects, processes and change management concepts in a dynamic and complex operating environment.
• Experience managing complex investigations with multiple parties involved.
• Advanced ability to foster strong internal and external business relationships.
• Advanced proficiency with Microsoft Office Product Suite (Word, Excel, PowerPoint, PowerApps, Outlook) knowledge of database software and CRM tools.
• Strong proficiency in using data analysis tools and software such as Excel, SQL, and data visualization tools.
• Strong understanding of IT systems and networks and their role in supporting fraud prevention and detection efforts.
• Advanced ability to think creatively and adapt to changing circumstances.
• Advanced understanding of federal, state, and association laws/standards pertaining to fraud (i.e., Reg CC, Reg E, NACHA, etc.).
• Advanced knowledge of financial institution fraud operations including but not limited to new account fraud, card fraud, ACH, A2A, P2P, wire and counterfeit checks
• Strong working knowledge of accounting principles.
• Certified Fraud Examiner (CFE) – preferred not required.
• Certified Anti-Money Laundering Specialist (CAMS) – preferred not required.