Payoff Specialist II

Bonus Type

Summary

At BOK Financial, our success starts with our incredible talent. We need a detail-oriented customer service enthusiast like yourself to join our Mortgage Servicing group as a Payoff Specialist II. Bring your knowledge and passion for loan servicing to us.

Job Description

The Payoff Specialist II has extensive knowledge in the payoff department processes and is primarily responsible for: (1) providing payoff information to our customers (2) removing the lien of our mortgage by recording a release within the legal time frame; orders a high volume of payoff statements daily and mails or faxes them. Payoff department staff are crossed trained to support each other in all duties.

Team Culture

Each team member is responsible for their daily tasks, but all work together to ensure the day's work is completed.  They celebrate successes and find solutions together. They are a very close-knit group that are all rowing in the same direction to deliver prompt responses to our clients' needs.

We participate in group learning and idea-sharing, and we practice candid communication through our open-door policy.  Problems are brought to the surface, and so are solutions; we're receptive to feedback and constructive criticism.  We believe in personal and shared accountability. 

How You'll Spend Your Time

• You will receive payoff statements through the system and fax or mail the requesting parties as needed through your email box.
• You will prepare and send the release of lien to recording districts or title companies and document your work regularly.
• You will process requests for partial releases on mortgages, which involve making informed decisions on loan to value ratios.
• You will process RECASTS for customers and have direct interaction with them daily. 

Education & Experience Requirements

This level of knowledge is normally acquired through completion of High School and 5-7 years related mortgage or title experience.

Working Conditions & Physical Requirements