Senior Manager, Network & Telecom Solutions

Bonus Type

Summary

BOK Financial is a leading financial services organization offering comprehensive banking, investment, and wealth management solutions across multiple markets. We focus on long-term performance, strong risk management, and delivering reliable financial expertise to the clients and communities we serve. Our regional strength and diversified business model allow us to grow strategically while maintaining stability and consistency. We remain committed to providing high-quality financial services that support the evolving needs of individuals, businesses, and institutions.

Job Description

The Senior Manager, Network & Telecom Solutions is accountable for the operational leadership, execution, and continuous improvement of enterprise Voice and Telecommunications services, including calling and contact center platforms, carrier services, and tightly integrated network capabilities. This role also provides leadership oversight for Data Center operations that support the overall enterprise.

This position provides senior leadership over multiple teams, including one or more managers and individual contributors, responsible for the reliability, performance, and operational maturity of voice, telecommunications, and supporting infrastructure services. The role ensures seamless integration between voice platforms, contact center solutions, and network services to deliver resilient, compliant, and high‑quality communications across the enterprise.

The Senior Manager works closely with external partners, value‑added resellers (VARs), carriers, and service providers, and is accountable for operational budgets, vendor performance, and cost optimization across voice, telecom, and supporting infrastructure domains.

Reporting to the Director of Network and Telecom Solutions, this leader translates strategy into execution, establishes disciplined operating models, and ensures services effectively support customer experience, regulatory obligations, and business continuity. This role also owns talent development and succession planning.

Team Culture

Our team thrives on collaboration, continuous learning, and innovation. We work closely together, leveraging cutting-edge technologies and sharing our expertise to solve complex problems efficiently. By encouraging creativity and adaptability, we experiment with new tools and methodologies, fostering a dynamic and tech-forward work environment. Additionally, we focus on creating a positive and supportive atmosphere, ensuring everyone feels valued and motivated to excel.

How You'll Spend Your Time

• You will provide senior leadership and accountability for enterprise voice, telecommunications, and contact center operations to ensure reliable, secure, and high‑quality service delivery.
• You will oversee carrier services, PSTN/SIP connectivity, DID and E911 management, and service provisioning to ensure availability, compliance, cost control, and seamless integration.
• You will own administration and lifecycle management for network, voice, and contact center platforms to maintain stability and consistent user experience.
• You will oversee data center operations supporting communications infrastructure, including hardware, cabling, power, cooling, and environmental standards.
• You will manage vendors, service providers, and operational budgets to ensure SLA performance, financial discipline, and alignment with business priorities.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a bachelor’s degree and 8-12 years of experience in IT or a related field. 15+ years’ equivalent experience with increasing levels of responsibility may be considered. Demonstrated experience leading managers and enterprise technical teams. 

• Knowledge of banking systems, products, operations, delivery systems and regulatory environment is a plus.
• Understanding of enterprise voice and telecommunications platforms, including calling and contact center solutions.
• Proven experience managing external partners, VARs, and telecommunications carriers.
• Strong financial acumen, including budget ownership, forecasting, and cost optimization.
• Working knowledge of physical data center operations, power, cooling, and hardware lifecycle management.
• Exceptional communication skills, including executive‑level written and verbal abilities.
• Strong relationship‑building and vendor management skills.
• Demonstrated ability to coach and develop managers and senior technical staff.
• Exceptional communication skills to include oral, written and presentation skills.
• Exceptional relationship management and trust building skills.
• Demonstrated ability to teach, coach, and mentor individuals through complex service delivery challenges.
• Exceptional business acumen and leadership presence.
• Excellent strategic, critical thinking, problem solving skills.
• Highly effective and efficient analytical, forecasting, and financial skills.
• Ability to develop and execute complex strategies.
• Proven success managing external third-party partners and/or vendors.
• Cross-industry experience is a plus.