Technical Analyst III - Digital Experience Analyst

Bonus Type

Summary

You place great value on building meaningful relationships, and you do so by leveraging your excellent interpersonal skills. You find satisfaction in helping others by offering sound advice and by problem solving and learning. You make the most out of every opportunity. Bring your knowledge, skills, and abilities to us as a Technical Analyst III. You’ll be positioned for a great career!

Job Description

The Technical Analyst III job family delivers superior services, acting as a liaison between the line of business and IT. The focus includes delivering new user experiences, enhancements, and modernization initiatives. Using an Agile methodology, in a highly cross-functional and collaborative environment, they work closely with stakeholders and the development team on designing new features and functionality for native mobile apps, web applications, and vendor integrations— including critical client-facing retail banking and originations platforms. The mission is to design, build, implement, and support user-centric solutions, leveraging modern technology while ensuring security and scalability. The Technical Analyst manages plans, organizes, and controls projects which have an organizational impact as well as provides day-to-day support for complex applications systems. 

Team Culture

Our mission is to empower our company, teammates and customers through the delivery of resilient and customer-centric technology. We achieve this by leveraging our expertise in technology and deep understanding of our business units.

How You'll Spend Your Time

•    You will lead collaboration across the Agile scrum team and stakeholder roles to understand problems, identify opportunities and turn feature requests from discovery to production 
•    You will consult with stakeholders and team members to ensure solutions properly balance the trade-offs between business objectives, user experience, technical considerations, and schedule
•    You will decompose initiatives into smaller work items, Epics, that can be worked by the development team
•    You will write user stories and acceptance criteria, lead refinement session, and coordinate with designers and the development team to define the planned solution and ensure a shared understanding for a feature
•    You will analyze system dependencies to identify gaps and effectively manage risk and issues related to your assignments  
•    You will be a subject matter expert on assigned applications and platforms and use domain expertise to consult on related decisions, analyze issues in various environments, and share knowledge through knowledge transfers and other collaboration methods 
•    You will perform deployment and release validation, monitoring, and reporting to ensure features perform as expected, and to identify any issues or opportunities regarding user experience or system performance  
•    You will be responsible for planning out and preparing stories for refinement by an Agile development team.
•    You will perform business process modeling (includes logical modeling, data retention, and business process modeling) for complex projects.
•    You will perform job scheduling responsibilities including writing, reading, and troubleshooting job plans.
•    You will develop simple to moderate batch scripts & stored procedures and provide technical requirements/specifications. 
•    You will collaborate with vendors, Line of Business, Infrastructure, Operations, & Core Systems teams to build functional requirements for medium to complex projects.  
•    You will employ IT governance policies, project architecture methodology and service oriented architecture (SOA) policies, and technology standards.  Construct SOA web services and employ architectural contracts.
•    You will mentor other analysts by providing oversight of projects or day to day support efforts.
•    You will have experienced technical understanding of single application data flows across multiple applications, software and system integrations, RDBMA principles, tiered environments, Cloud environments, and well developed project management skills.
 

Education & Experience Requirements

This level of knowledge is normally acquired through completion of (a/an) Bachelor’s Degree in Information Technology or Computer Science or related field of study and / or 3-5 years of directly related experience in Technical Analysis, Data Analytics, or Bank Operations or equivalent combination of education and experience. Single application data flows across multiple applications
•    Software integration, system integration, and technology used
•    RDBMS principles and tools
•    Tiered environments (e.g. development, testing, UAT, production, DR)
•    Application disaster recovery
•    SQL Queries
•    IT and IS standards and concepts
•    Conducting fit gap analysis
•    Solid conceptual thinking and analytical skills with the ability to provide resolution to problems of a moderate complexity. 
•    Enjoy working in teams and across departments to achieve business objectives while building strong relationships to become a trusted advisor and create raving fans. Influence change by being flexible and adaptable.
•    Project Management Methodology (basic framework, phases, artifacts, process, and project funding)
•    Quality / Testing Methodologies and tools
•    IT lifecycle Governance
•    Ability to effectively plan time, method, manner and sequence of own work assignments
•    Agile, waterfall, or other project management strategy
•    Oral and written communication skills to effectively represent self and BOKF
•    Demonstrated ability to establish and build healthy working partnerships with clients, vendors and peers.
 
Preferred experience with:
•    Jira & Confluence for Agile story writing and feature documentation 
•    Service & Systems integration experience 
•    Solutions that include hybrid architecture that utilizes on-prem & cloud resources
•    SQL Databases, SQL Server, and proficiency with complex SQL queries and stored procedures 
•    Banking and payments industry and processes
 

Working Conditions & Physical Requirements