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Incoming Exceptions Analyst

Albuquerque, NM, US

Req ID: 68364 

Job Location: Albuquerque Albuquerque NM 

Areas of Interest: Bank Operations; Consumer Banking; Consumer Operations; Consumer Operations Support; Teller 

Colorado Base Salary Range: Not available 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

Bonus Type



We're building a culture at BOK Financial where amazing people (like you) can bring their best, be their best and work for the best. You've come to the right place to grow your career.

Job Description

The Incoming Exceptions Analyst is responsible for the daily resolution of exception items, returned checks, decisioning checks to pay or return, and send out notifications to clients through communication with consumer and commercial services to ensure all items are identified and processed timely and accurately. The items include NSF/OD, un-posted debits and credits, stop payments, paperless items, matching mail items, rework items, and capturing check images. The analyst is also responsible for timely reconciliation of GL accounts, balancing End of Day decisions back to IP, returning checks, and sending High dollar return notifications.

Team Culture

We achieve more together by being involved, committed, and collaborative. We respect, honor and praise one another for a job well done. We celebrate each other's wins, big and small.

How You'll Spend Your Time

  • You will process non-sufficient funds, overdraft items, un-posted debits and credits, stop payments, paperless items, match mail items, rework items and capture check images.
  • You will process the queues involving authorizing over-rides for frozen accounts, holds and return items.
  • You will write up cash letters, capture check images and provide assistance to customers to resolve differences.
  • You will process manual returns, paper returns and handle daily balancing and reconciliation of all fraud, ACH and exception items.
  • You will process incoming items received from other banks and research missing items with no image.
  • You will prepare various reports that show production results.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of an Associate’s Degree in Business related field and 2-3 years’ experience in check processing, account balancing, bank operations, return items, or NSF/Overdraft type work or equivalent work related experience of 3-4 years. 

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!

If you are interested in a career with BOK Financial text "BOKF" to 25000 to engage with Olivia our virtual recruiting assistant.
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Please contact with any questions. 


Investing in our talent and building a great workplace is a top priority for us.

  • Empowered employees
  • Award-winning culture
  • Community commitment

Base salary range explanation:

The base salary range represents an average range for this position. Actual offers to be determined based on the candidate’s qualifications, skills, experience and education. See job details for salary range and bonus type.


BOK Financial offers industry-leading benefits addressing your complete physical, financial and emotional health. Click here to see our benefits.


BOK Financial is an award-winning $46 billion regional financial services company and one of the top 30 banks in the U.S, based in Tulsa, Oklahoma.

We seek to continually foster and support the principles and values of our company by promoting an environment that is inclusive of the diverse values, opinions, experience, culture and needs of our employees, clients and communities.


  • 5,100 employees
  • 28 years of financial profitability
  • $79+ billion assets under management and administration
  • $5.8 million in charitable contributions in 2019 and $86 million since the start of the BOKF Foundation in 1998

Nearest Major Market: Albuquerque

Job Segment: Bank, Banking, Finance

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