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Workforce Management Analyst

Albuquerque, NM, US, 87101 Phoenix, AZ, US, 85001 Tulsa, OK, US, 74101 Dallas, TX, US, 75001 Oklahoma City, OK, US, 73102 Kansas City, MO, US, 66012 Overland Park, KS, US, 66204 Houston, TX, US, 77001 Fort Worth, TX, US, 76006

Req ID: 73054 

Location: Albuquerque -ALBQ, Dallas -DAL, Fort Worth -FTWT, Houston -HOUS, Kansas City -KSCY, Oklahoma City -OKC, Overland Park -OVPK, Phoenix -PHOE, Tulsa -TUL 

Areas of Interest: Consumer Banking 

Pay Transparency Salary Range: Not Available 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

Bonus Type



We've built a culture at BOK Financial where amazing people (like you) can bring their best, be their best and work for the best. You've come to the right place to grow your career.

Job Description

The Workforce Management Analyst is responsible for assisting in the design and implementation of workforce management tools and resources for the Consumer division including the contact center and branch delivery network. This role is an expert in workforce management disciplines including scheduling, RTA, reporting development and analysis, and optimizing a workforce. The Workforce Management Analyst oversees the application of the workforce planning policies and procedures, operating structure, and completes the analysis on trends in order to predict long-term and short-term staffing needs.

Team Culture

Work with amazing, energetic team members and a company dedicated to your success, growth and advancement. A career with BOK Financial will provide you with opportunities and benefits that can only come from working for a trusted industry leader.

How You'll Spend Your Time

  • You will prepare, update and build reports to present staffing and scheduling views to business leaders; providing data insights and identified opportunities.
  • You will generate staffing requirements based on forecast projections.
  • You will analyze and collect historical trend data to determine future performance for various forecasting assumptions for multiple departments.
  • You’ll load and update monthly/weekly/daily/interval-level forecasts into the WFM system.
  • You will build schedules that align with business needs, and analyze existing schedules to determine opportunities for adjustments; Monitors workforce activities and support department performance, as well as identify actions to take to assure service level goals are met.
  • You’ll document and recommend improvements of workforce management processes.
  • You’ll participate in the creation and implementation of new staffing and scheduling strategies.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a Bachelor’s Degree and 3+ years in a Workforce Management specialty role with hands on experience with workforce management software or equivalent combination of education and experience.

  • Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis, and related analytical tools
  • Experience in applications/systems analysis, workflow, or procedural analysis
  • Working knowledge of various database software applications, including SQL
  • Proficiency with Microsoft Excel to include making charts, data manipulation, and pivot tables
  • Communicates effectively and confidently, offering clear and concise explanations with all levels within the organization
  • Investigates and problem-solves in advance, with equal focus on current concerns as well as foresight into future issues that may arise
  • Ability to work independently and in a team environment
  • Proven effectiveness in decision-making and consultative analysis
  • Working knowledge of workforce management tools, techniques, and methods
  • Effective organizational, planning, and time management skills
  • Effective research, analytical, and problem-solving skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships
  • Effective skill maintaining accuracy with attention to detail and meeting deadlines
  • A willingness to learn and adapt and work in a high-volume environment
  • Proven track record of successful process improvements, leading cross-functional teams, and making independent decisions
  • Experience in responding effectively to highly sensitive, complex and/or urgent requests

Working Conditions & Physical Requirements


BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!

If you are interested in a career with BOK Financial text "BOKF" to 25000 to engage with Olivia our virtual recruiting assistant.
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Please contact with any questions. 


Investing in our talent and building a great workplace is a top priority for us.

  • Empowered employees
  • Award-winning culture
  • Community commitment

Base salary range explanation:

The base salary range represents an average range for this position. Actual offers to be determined based on the candidate’s qualifications, skills, experience and education. See job details for salary range and bonus type.


BOK Financial offers industry-leading benefits addressing your complete physical, financial and emotional health. Click here to see our benefits.


For more than a century, BOK Financial has helped fuel the success of our clients and our communities. Since our humble beginnings in Tulsa, Oklahoma, we’ve grown into a diversified financial services company that serves consumers, small businesses and international corporations—and everything in between.

ABOUT US: (As of 12/31/2022)

  • Operations focused in an eight-state footprint
  • 4,800 team members
  • $49 billion in assets
  • $100 billion in assets under management and administration
  • $6.1 million donated to local nonprofits in 2022
  • 33,000+ volunteer hours by our employees in 2022

Nearest Major Market: Albuquerque

Job Segment: Systems Analyst, Manager, HR, Bank, Banking, Technology, Human Resources, Management, Finance

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