Loan Servicing Specialist III

Bonus Type

Summary

The Bank Operations team at BOKF drives smooth financial transactions and innovative infrastructure modernization. They excel in system integration, secure data handling, and fostering a collaborative workplace. By prioritizing risk mitigation alongside regulatory compliance, operational resilience, and cost-effective management, they fuel the bank’s growth and success.

Job Description

As a Loan Servicing Specialist III, you’ll be responsible for processing and validation of a diverse range of monetary transactions, maintenance activity, and/or boarding operations related to consumer, commercial and complex loans spanning the footprint of the bank. Your duties will require the application of problem-solving skills, independent analysis, and sound judgment. These skills will be instrumental in offering support and delivering exceptional customer service to our various internal business partners across all markets, external customer and/or syndicated member lending institutions. Analyzes loan agreements, loan worksheets, and commitment reports to complete appropriate system boarding. Your role is pivotal in maintaining the smooth operation and integrity of our loan servicing processes, ensuring that the loan functions as required on the loan system.

Team Culture

At BOK Financial, you’ll join a dedicated team that values integrity and company principles. The culture here promotes knowledge growth, skill development, and strategic thinking. You’ll have the flexibility to advance and make decisions, all while collaborating with various stakeholders to solve problems and maximize volume.

How You'll Spend Your Time

• You will oversee and share responsibility for both consumer and commercial loan portfolios, providing backup as needed.
• You will enter and maintain loan data, evaluate documents, and service complex commercial loans.
• You will manage daily transactions, ensuring accurate distribution or collection of funds and providing detailed documentation.
• You will work with Credit Administration to reflect credit deterioration accurately and ensure compliance with GAAP and internal policies.
• You will coordinate daily workflow, train staff, and maintain extensive contact with business partners to resolve complex issues.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a Associates Degree in Business or related field of study and/or 5-6 years of experience in loan production or equivalent combination of education and experience.

• Advanced knowledge of loan operations and bank related operations, including loan policy
• Advanced knowledge of loan systems processing
• Thorough knowledge of federal and state lending guidelines and regulations
• Advanced understanding of GAAP, Sarbanes-Oxley, TILA, RESPA, SCRA, FCRA, UDAAP, BSA and other state and federal regulations and policies effecting loan operations
• Advanced understanding of Bank policies and procedures
• Advanced knowledge and understanding of complex loan documentation with the ability to interpret documentation language, structure, specifications, and requirements.
• Advanced understanding of complex mathematical calculations and accounting principles as applied to loan processing.
• Excellent interpersonal, oral, and written communication skills
• Excellent PC skills including Outlook, Word, Excel, and Teams used in daily work processes, 10 key by touch.
• Ability to type 30-40 wpm.
• Ability to adjust priorities to changing circumstances in fast paced, heavy volume atmosphere.
• Ability to provide training in a constructive and effective manner with various levels of personnel.
• Demonstrated independent research and analysis skills.
• Excellent organizational skills; detail and task oriented