Director, Mortgage Loan Servicing

Date: Dec 28, 2017

Location: Irving, TX, US

Req ID: 40344 

Areas of Interest: Mortgage; Mortgage Servicing 

At BOK Financial (BOKF), our employees are our most important asset and our growth over the years wouldn’t have been possible without our dedicated and talented work force. We know everyone has specific career goals. It’s what motivates us each day and why we’re invested in working with you.                   .

The Director, Mortgage Loan Servicing is responsible for setting the strategic direction of the mortgage loan servicing group.  The Director, Loan Servicing will drive performance of the servicing group through a diverse leadership team that is responsible for servicing operations, default management (bankruptcy, loss mitigation, foreclosure, collections and claims), accounting, escrow, post closing and payment & payoffs. This includes developing and leading the technology, processes, and people tactics needed to successfully perform mortgage loan servicing. This position will be responsible for meeting all compliance laws and regulations, internal bank policies, and investor requirements.  In addition, this position will be responsible for on-going improvement in efficiency, and productivity while growing the capacity of the loan servicing department. 


  1. Manages all mortgage loan servicing efforts for Bok Financial Mortgage; sets the vision, direction, and work priorities.   Lead and develop a senior management team of subject matter experts and calibrates with Mortgage President to ensure the servicing group is operating in alignment with the strategic direction of the Mortgage organization.
  2. Responsible for risk management of servicing portfolio and ensuring delinquency, default, foreclosures and bankruptcy performance for the organization is better than MBA averages.  Responsible for meeting investor standard through internal KPIs, investor score carding and monthly reporting.  Responsible for managing all investor relations.
  3. Ensure that all compliance laws and Federal regulations, internal bank policies and investor requirements are met; work with upper management to improve efficiencies and productivity while growing the capacity of the loan servicing department. Ensure current/accurate policies and procedures are in place; ensure adherence to risk, legal and compliance guidelines.
  4. Responsible for the profitability and operations of the servicing group.  Develops annual objectives; develops operating plan, including budgets and manpower requirements, sets objectives for cost centers to stay within budget and control costs.
  5. Leads all acquisitions, bulk purchases and/or sales transactions , determine necessary  due diligence has been met and that investor guidelines and the terms of the security instrument and master sales or purchase agreement have been met; obtains investor, board and executive level approval to proceed.




  • In-depth knowledge of performing loan requirements and default management requirements for FHA, VA, FHLMC, FNMA and private investor guidelines regarding the servicing of delinquent accounts including: Collections, Loss Mitigation, Foreclosure, Bankruptcy, Claims, Charge Offs, Escrow – Tax and Insurance Administration, and Investor Accounting
  • In-depth knowledge of regulatory rules (e.g. OCC and CFPB)
  • In-depth knowledge of investor reporting
  • In-depth knowledge of default management
  • In-depth knowledge and understanding of mortgage insurance companies collection criteria and servicing guidelines
  • Advanced knowledge of IRS reporting requirements
  • Advanced knowledge of loan documentation
  • Advance mortgage application system knowledge
  • Proficient in the management of priorities and workflow
  • Possess sophisticated judgment, leadership, and very strong business skills
  • Excellent supervisory skills and ability to motivate staff to work as a team
  • Good PC and software skills; good mortgage application systems knowledge
  • Excellent verbal and written communication skills

This level of knowledge is normally acquired through completion of Bachelor’s Degree in Finance or related field and 15 plus years experience in residential mortgage loan servicing; or 16+ years of equivalent work related experience.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.

Please contact with any questions. 

Nearest Major Market: Irving
Nearest Secondary Market: Dallas

Job Segment: Loan, Manager, Mortgage, Banking, Bank, Finance, Management