IT Technician II

Bonus Type

Summary

We're building a culture at BOK Financial where amazing people (like you) can bring their best, be their best and work for the best. You've come to the right place to grow your career.

Job Description

The IT Technician II, Client Services is an intermediate position that provides timely technical assistance to in-office and remote BOK Financial workforce regarding various hardware and software applications, in addition to performing IT-related IMAC (Installs, Moves, Adds, and Changes) activities and interfaces with internal IT/IS and 3rd Party vendor personnel to resolve issues that impact end-users.

Team Culture

Our mission is to empower our company, teammates and customers through the delivery of resilient and customer-centric technology. We achieve this by leveraging our expertise in technology and deep understanding of our business units.

How You'll Spend Your Time

• You will configure, troubleshoot, install, repair, and resolve issues on various information technology hardware and software applications, including laptops, desktops, peripherals, mobile devices, servers, printer/scanners/copiers, UPS, and audiovisual equipment.
• You will manage IT hardware assets according to policy and established procedures.
• You will perform  IT-related IMAC (Installs, Moves, Adds, and Changes) activities.
• You will assist with various moderately complex projects, deliverables, and tasks to support IT Client Services and cross-functional projects.
• You will coordinate with 3rd party technical support vendors as required.
• You will manage, track and record activities and work utilizing the ITSM platform and meet established service level objectives.
• You will maintain support-related procedural, technical, and administrative documentation.
• You will provide Tier 3 support by addressing more complex end-user issues and service requests.

Education & Experience Requirements

This level of knowledge is normally acquired through the completion of a bachelor’s degree in a technology field and/or 6+ years of related experience.  

SKILLS:

• Strong technical background and understanding of various endpoint device operating systems and hardware interfaces.
• Thorough knowledge of the Microsoft 365 platform, various other software applications, and the propensity to quickly understand and support new applications with minimum prior exposure.
• General working knowledge and understanding of networking and/ or telecommunications hardware and software.
• Strong written and oral communication skills.
• Self-motivated and demonstrated patience and overall courteous behavior when interfacing with BOK Financial workforce.
• Ability to travel and work after hours when required.