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Merchant Services Account Rep I

Tulsa, OK, US

Req ID: 51568 

Areas of Interest: Professional 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

The Merchant Services Account Representative I is primarily responsible for the management of assigned commercial merchants, the sales of merchant payment processing solutions to (i.e., processing solutions for Visa/Discover and MasterCard), the conversion of merchants business to the TransFund payment processing system, and the ongoing support of the merchant processing relationships. This includes, developing complex pricing and processing proposals, training and educating merchants on all aspects of the merchant processing business, portfolio management including mitigating fraud and credit losses, and providing technical support.

  1. Maintains existing commercial merchant clients with minimal fraud or credit losses by continually monitoring portfolio credit quality, potential fraud, deposit balances, processing exceptions, profitability, etc. in order to maintain and retain relationships. Develops new merchant business by prospecting, cold-calling, and responding to outside inquiries and interbank merchant referrals; assesses merchant needs, negotiates contracts, recommends equipment (method of transmission or equipment operations), and provides a customized quote for merchant payment processing including discount rates and fees.
  2. Determines merchant customer processing requirements; directs and participates in conversions; establishes objectives and develops project plans for conversions to new TF merchant processing platform; conducts customer training sessions on the use of the system features.
  3. Responds to operational/technical inquiries from customers; researches and troubleshoots technical problems (communication problems, hardware and software problems); interprets and explains procedures and industry regulations to merchants.
  4. Keeps abreast of current banking regulations, industry rules, economic and business trends, technology and customer’s need in order to keep existing customers apprised of new, revised and/or expanded services and handles customer requests for these services.
  5. Effectively monitors and manages merchant portfolio’s operating performance and financial condition; completing reviews of fraud and credit risk analysis quickly assessing and proactively identifying fraud and credit risk issues that could result in financial losses. Proactively identifies fraud schemes; engaging management to quickly resolve issues, reporting suspicious activity (SARS) and mitigate losses. Ensures Criticized/Classified accounts are monitored, stable or winding down and all deficiencies have been corrected.
  6. Proactively manage rejected ACH transactions by contacting clients, monitoring deposit account balances and quickly assessing financial condition and capturing funds. Actively manages collections of past due amounts and timely closing of undesirable relationships. Cross-sells/refers bank products and services to customers and prospects.

  • Thorough knowledge of merchant payment processing systems, Visa/MasterCard/Discover rules, merchant debit and credit card products, customer account management and bank operations/accounting
  • Excellent interpersonal skills, including oral and written communications skills with ability to prepare and deliver complex and technical presentations
  • Good PC skills including word and spreadsheet applications
  • Ability to apply sales techniques and to negotiate and close business deals
This level of knowledge is normally acquired through completion of an Associate’s Degree and 2-3 years experience in merchant payment processing industry or equivalent experience of 5-7 years in a closely related field.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.

Please contact with any questions. 


Investing in our talent and building a great workplace is a top priority at BOK Financial.

  • Empowered employees
  • Award-winning culture
  • Community commitment


BOK Financial is a regional banking powerhouse and one of the top 25 banks in the U.S. We are based in Tulsa, Oklahoma, and diversified in a variety of industries, businesses, and geographies throughout the U.S.


  • 4,900 employees
  • 27 Years of financial profitability
  • $30+ billion in assets
  • $5.2 million in charitable contributions in 2017

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma

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