Merchant Services Client Representative

Date: Jan 5, 2018

Location: Tulsa, OK, US

Req ID: 40461 

Areas of Interest: Bank Operations; Clerical; Commercial Banking, TransFund Debit Card & Merchant Processing; Customer Service/Call Center 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

The Merchant Services Client Representative position is primarily responsible for providing a broad range of technical and operational support to TransFund merchants and financial institutions and for providing sales assistance to prospective merchant customers. Additionally, this position provides customer service and administrative support to Merchant Account Representatives by resolving merchant billing questions and settlement issues, administering the credit card processing system and monitoring various system generated reports.

  1. Reviews the MD-050 Fraud Exception report to identify merchant activity that exceeds processing limits set by Account Representatives. Investigates exceptions and takes appropriate action including reviewing merchant activity, contacting the merchant for additional information, reviewing merchant applications and credit reports, and recommending adjustment of limits. Advises the merchant account representative or supervisor immediately when activity poses a financial loss to the merchant or financial institution due to fraudulent activity or when violation of Visa/MasterCard regulations or federal banking regulations is suspected.
  2. Initiates contact upon receipt of referrals or responds to phone inquiries to sell prospective customers on TransFund’s merchant program. Provides an application packet and explains application procedures, fee schedules, operational procedures and contracts to prospective customers. Refers large volume or more specialized merchants to an Account Representative for customized pricing.
  3. Diagnoses and resolves operational and technical problems related to the proper functioning of various point of sale devices including: audio response unit, stand alone terminals and printers (including VeriFone, Hypercom, Lypman, Eclipse), software and Internet gateway products.
  4. Provides phone training to merchants and financial institutions regarding Visa/MasterCard Operating Regulations, TransFund procedures, fraud prevention, photo/retrieval requests and chargeback documentation, settlement timeframes, and various practices and prohibitions associated with credit card acceptance.
  5. Coordinates delivery of replacement equipment when necessary; ensures proper documentation for equipment repair and loan is completed; initiates documentation required for lease or purchase of point of sale equipment; ensures a terminal build is in place prior to download of replacement equipment.
  6. Provides phone instruction to merchants in the downloading or reprogramming of point of sale equipment and operational training when needed; provides written follow-up and operational reference guides to merchants and financial institutions.
  7. Assists merchants and financial institutions in the balancing and reconcilement of merchant activity reports by researching transaction detail to identify missing or duplicate transactions and providing instruction on corrective action.

  • Working knowledge of TransFund and merchant service products and various on-line computer systems
  • Working knowledge of regulations/practices (VISA, MasterCard, and applicable State and Federal regulations)
  • Good knowledge of basic accounting practices and principles to assist clients in reconciling Merchant transactions
  • Ability to analyze data to facilitate troubleshooting and resolve problems for clients
  • Excellent interpersonal, verbal and written communication skills
  • Ability to handle difficult customers and multiple tasks simultaneously
This level of knowledge is normally acquired through completion of an Bachleor’s Degree and 1-2 years of merchant services or credit card operations experience or 4-5 years equivalent experience.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.

Please contact with any questions. 

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma

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