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Mortgage Servicing Single Point Of Contact Relationship Mgr

Tulsa, OK, US

Req ID: 50232 

Areas of Interest: Collections; Mortgage Servicing 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

The Single Point Of Contact Relationship Manager is the central point of contact for borrowers who have applied for an alternative to foreclosure program or who are in the foreclosure process. Reviews and validates the decisions made by the Loss Mitigation Underwriting team and negotiate agreeable terms with the borrower. Responsible for communication with the borrower. Responsible for monitoring retention plans and coordinating efforts of Collections, Foreclosure, and the Consumer Collections. Responsible for assisting the borrower in making the transition from home ownership in the event they do not qualify for any retention options. Educates the borrower on the foreclosure process and what options and programs would be available that could ease that transition.

  1. Provide a consistent point of contact for the borrower to ensure they are not subjected to unnecessary transfers or challenges in efforts to get information regarding home retention options, liquidation options, or the foreclosure process when no options exist. Will schedule follow up calls to provide information that requires research and coordinates efforts of various departments to ensure the borrower has a central point of contact.
  2. Manage a caseload of loans that have been approved and denied and ensures borrowers receive information within Investor and Regulatory timeframes. Will utilize Investor and Regulatory guidelines and Bank policies to ensure assigned accounts are worked in appropriate order based on risk, account status or compliance exposure. Manages performance of payment plans while on trial and ensures borrower is kept informed of any changes or milestones during the process. Utilizes effective communication skills to ensure borrowers understand the consequences of failing Loss Mitigation programs.
  3. Communicate/negotiate terms of approved plans to the borrower, ensuring the borrower understands all terms and conditions of the modification, timeframes of payment trials, and credit bureau implications. Communicates adverse action decisions to borrowers who do not qualify for Loss Mitigation options and with borrowers who fail to perform according to the terms of the Loss Mitigation plan. Educates borrower about credit bureau impacts, non program options to cure the delinquency, and, when necessary, about foreclosure processes and timeframes.
  4. Monitors the performance of loans which have completed a home retention program for up to six months post plan completion. Will make contact or ensure contact is made when it appears that a borrower is struggling.
  5. Interacts with Investors to obtain guidance. Supports Foreclosure in attorney conducted sessions to negotiate solutions or confirm the borrower is not eligible for any retention or liquidation options.

  • Advanced knowledge of FHA, VA, Conventional, FHLMC, FNMA guidelines regarding the servicing of delinquent loans
  • Thorough knowledge and understanding of mortgage insurance companies collection criteria and servicing guidelines
  • Advanced knowledge of the foreclosure process and the options available to borrowers from each investor and loan type
  • Strong knowledge of mortgage lending and government loan underwriting
  • Excellent analytical and negotiation skills
  • Good PC and software application skills
  • Excellent interpersonal skills, including verbal and written communication skills
  • Excellent organization skills and detail oriented. Ability to organize and prioritize workflow and conduct thorough and timely follow up
This level of knowledge is normally acquired through completion of Bachelor’s degree and 4-5 years related mortgage collection/foreclosure experience or equivalent work related experience of 7-9 years.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.

Please contact with any questions. 


Investing in our talent and building a great workplace is a top priority at BOK Financial.

  • Empowered employees
  • Award-winning culture
  • Community commitment


BOK Financial is a regional banking powerhouse and one of the top 25 banks in the U.S. We are based in Tulsa, Oklahoma, and diversified in a variety of industries, businesses, and geographies throughout the U.S.


  • 4,900 employees
  • 27 Years of financial profitability
  • $30+ billion in assets
  • $5.2 million in charitable contributions in 2017

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma

Job Segment: Banking, Manager, Mortgage, Bank, Relationship Manager, Finance, Management, Customer Service

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