Remittance Processing Specialist I - (Monday - Friday 7:30 AM - 3:30 PM)

Bonus Type

Summary

For over a century, BOK Financial has grown alongside its clients, offering tailored services and strategies for business, consumer, and wealth clients. Our extensive range of services allows us to compete nationally while our local decision-making and community connections make us good neighbors. Our purposeful diversification ensures resilience and stability, highlighting our expertise and commitment to meeting all your financial needs.

Job Description

The Remittance Processing Specialist I is primarily responsible for the daily processing and packaging of remittance accounts.  This role functions by receiving, sorting, and opening mail sent to a remittance center.  This role may involve tasks up to and including the processing of deposits according to the customer specifications; balancing payment transactions and performing data entry for data analysis and billing purposes.

Team Culture

BOK Financial fosters a collaborative, goal-oriented culture where employees follow established standards, receive support from accessible managers, and engage in mentorship. The company values accuracy, initiative, and community involvement, offering an exciting opportunity for growth and teamwork. 

How You'll Spend Your Time

• You will ensure mail-in deposits are received and staged for pre-processing as per schedule.
• You will receive, sort, and open payment envelopes by hand or automated equipment.
• You may use imaging equipment to scan payment coupons and checks ensuring that the quality of the image meets customer expectations and Check 21 requirements. 
• You may review data collected during the imaging process and manually input/correct any information that didn’t translate accurately, ensuring remittance coupons and check amounts balance at transaction and deposit levels. 
• You may produce reports detailing payment information according to customer specifications.
• You may compile and send completed work product to customers following specific courier hand-off instructions.  Follows controls deigned to ensure customers receive expected information.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a high school diploma (or equivalent) and a minimum of 1 year of experience in accounts receivables or remittance processing operations (or similar role).

• Attention to Detail – ability to identify discrepancies and ensure all remittance documents are correct
• Strong verbal and written communication skills
• Effective organizational skills to include prioritization, time management, and succeeding in a fast-paced environment
• Problem solving – ability to troubleshoot and resolve issues in role
• Basic knowledge of accounting principles, banking regulations and compliance.
• Confidentiality and Data Security – ability to handle confidential information and maintain data security protocols
• Technical proficiency in Microsoft Office applications, common financial software systems, and other related software.
• Basic knowledge of mail from BSA, AML, HIPAA, and PCI Compliance.
• Basic knowledge of remittance operations and equipment i.e. MPE extractor, Opex 50, OPEX 2200/3690/7200 and a variety of document scanners.

Working Conditions & Physical Requirements