Security Command Center Manager

Bonus Type

Summary

BOK Financial is committed to fostering long-term client relationships by attracting top talent. The company emphasizes innovation, growth, and teamwork, providing a dynamic environment for employees to excel. At BOK Financial, we believe in the power of being one team. Success is achieved through a dedication to high standards, a passion for excellence, and a collaborative spirit that unites us in our mission.

Job Description

The SCC Manager oversees the operational and administrative functions of the Security Command Center (SCC), ensuring the seamless integration of technology, personnel, and processes, responsible for strategic planning, decision making, and fostering a collaborative environment; playing a pivotal role in enhancing the security of BOKF through effective surveillance, data analysis, and coordinated response efforts and performs other related duties as assigned.

Team Culture

Our culture is built on inclusivity, transparency, and continuous improvement, encouraging open communication and valuing every employee. We emphasize diversity, work-life balance, and employee well-being through regular training, enhancing job satisfaction and productivity. This approach creates a highly engaged, empowered workforce that drives the company's success and long-term strategic goals.

How You'll Spend Your Time

• You will efficiently manage resources, including personnel, budget, and technology to enhance the center's effectiveness.
• You will oversee the procurement process for equipment, technology, and supplies.
• You will manage personnel functions such as staffing, hiring, and performance reviews.
• You will develop training programs and ensure continuous professional development of personnel.
• You will create and maintain standard operating procedures for the center's operations.
• You will monitor and audit processes and technology for compliance with policies, regulations, and laws.
• You will develop data collection processes, including forms, templates, and procedures.
• You will compose detailed reports based on collected data, providing meaningful insights.

Education & Experience Requirements

This level of knowledge is normally acquired through completion Graduation from an accredited college or university with a bachelor’s degree in public safety, public administration, or other fields and 4 years’ experience; including, 2 years of experience in supervisory or management experience, or equivalent combination of education and experience.

• Incident management methods and best practices.
• Understand project management strategies and have demonstrative project management experience.
• Quality control principles and auditing processes to ensure the integrity of operational and technological activities
• Relevant, modern, and evolving surveillance technology and IT processes and best practices used in real-time centers for administrative, operational, and communication tasks
• Federal state, and local laws, codes, and regulations related to banking security, including laws relating to privacy and personally identifying information
• Remain composed and calm, prioritize competing priorities, motivate staff, communicate effectively, and exercise good judgement under pressure while maintaining effective operations
• Create and maintain clear and comprehensive documentation, including the development of standard operating procedures and training materials
• Analyze issues, identify solutions, and implement corrective actions in administrative and operational processes within a dynamic environment
• Strong organizational abilities and attention to detail to manage budgeting, purchasing, contracts, personnel records, and various administrative tasks
• Strong knowledge of fusion center concepts
• Provide high-level customer support, working independently, and collaborating with various stakeholders
• Effective communication skills to liaise with personnel, venders, community members and other stakeholders, ensuring clear and accurate information exchange
• Using evolving software programs and understanding technical materials