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Technical Business Analyst III

Tulsa, OK, US

Req ID: 49364 

Areas of Interest: Information Services 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

The Technical Business Analyst III is primarily responsible for defining and performing analysis, design, programming, planning, implementation, and supporting of systems software and procedures which require an extensive technical and systems knowledge; manages plans, organizes, and controls projects which have a significant organizational impact; provides day-to-day support for very complex applications systems.


Analytical Skills

  • Write business requirements for Simple to Complex projects (including Data Retention requirements as well as Reporting Definition and Data Security Requirements)
  • Write functional requirements for Simple to Complex projects (including Data Retention requirements as well as Reporting Definition and Data Security Requirements)
  • Perform Business Process Modeling (includes logical modeling, data retention, and business process modeling) for Simple to Complex projects.
  • Write and update complex call flow diagrams for IVR systems
  • Provide estimate for Simple to Complex project request
  • Understand Data Flows (includes data mapping and conversion mapping) for complexity ranging from Single application data flow to highly integrated application flow.
  • Knowledgeable of Security requirements for applications, servers, etc.

Technical Skills

  • Ability to provide technical requirements/specifications for simple to moderate projects.
  • Provide Tier 2 support for contact center users
  • Assist with patch deployment and testing of tiered environments
  • Maintain Contact Center support SharePoint site
  • Strong awareness of Software Integration points and the technology and/or systems used in the organization.
  • Develop simple Software Integration and data loads
  • Create simple to complex reports from database repositories
  • Work with Tiered Environments (Dev, Test, UAT, Prod)

Relationship Management Skills

  • Manage the relationship between IS and the Line of Business management levels e.g., Supervisory (AVP, Officer), Management (SVP, VP)
  • Ability to work with Line of Business partners during the project request process.
    • TPB Projects
    • LOB Projects/ASR Request
    • BAU
    • Business Case Creation
    • Understand LOB Goals/Objectives

Project Management Skills

  • Understand Project mgmt methodology – Understanding of basic framework.
  • Understand Quality/Test methodology
  • Plan and execute simple to complex test scripts.



  • Understanding of gathering and developing Business and Functional Business Requirements
  • Understanding of Contact Center Solutions e.g., Cisco, Genesys, 5Nine, etc.
  • Understanding of IVR systems and call flow
  • Understanding of SharePoint site administration
  • Understanding of basic and complex software security concepts.
  • Awareness of Software Integration Systems e.g., webMethods, Tibco, SSIS.
  • Understanding of RDBMS principles and tools e.g., Microsoft SQL Server
  • Understanding of simple to moderate technical infrastructure principles e.g., Windows Server, UNIX, Tomcat, IIS.
  • Understanding of tiered environments e.g., Development, Test, User Acceptance, Production.
  • Understanding of Technology Standards and concepts.
  • Understanding of programming languages and frameworks e.g., Microsoft .NET, C##, Java, etc.
  • Understanding of Project Management methodology (basic framework, phases, artifacts, process, and project funding)
  • Understanding of Quality/Testing Methodologies
  • Understanding of the use of Middleware Technology.
  • Understanding of application disaster recovery.
  • Excellent oral and written communication skills



This level of knowledge is normally acquired through completion of a Bachelor’s Degree in Business, Computer Technology/Science, or a related field and 3-5 years experience in MIS or related field or 9-11 years of work related experience.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.

Please contact with any questions. 


Investing in our talent and building a great workplace is a top priority at BOK Financial.

  • Empowered employees
  • Award-winning culture
  • Community commitment


BOK Financial is a regional banking powerhouse and one of the top 25 banks in the U.S. We are based in Tulsa, Oklahoma, and diversified in a variety of industries, businesses, and geographies throughout the U.S.


  • 4,900 employees
  • 27 Years of financial profitability
  • $30+ billion in assets
  • $5.2 million in charitable contributions in 2017

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma

Job Segment: Business Analyst, Developer, Bank, Banking, System Administrator, Finance, Technology

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