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Site Reliability Analyst II

Tulsa, OK, US

Req ID: 58892 

Areas of Interest: Digital Technology 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

At BOK Financial (BOKF), our success starts with our incredible talent. Are you an experienced Site Reliability Analyst who enjoys problem solving?  This is an opportunity to become involved in some major transformative projects and leverage new cutting-edge technology.  Bring your passion for technical support; it’s an exciting time to join us!

 

Our employees are our most important asset and our growth over the years wouldn’t have been possible without our dedicated and talented work force. We know everyone has specific career goals. It’s what motivates us each day and why we’re invested in working with you.                  

 

About the Role:

Without the expertise of our Site Reliability Analysts, we would not be able to maintain superior technologies.  This role offers an opportunity to build upon your existing skill set and learn new applications. You will be part of a highly-talented team of IT professionals that supports some of the most critical applications at the bank.  You will also develop relationships with IT professionals across the bank and partner closely with scrum teams. 

 

What You Can Expect:

We are in a growth mode of our products and services, with a focus on our long-term technology roadmap.  We will provide the objectives, and you will work with your manager to develop a plan on how to get there. Long term, IT offers multiple career paths. You have the ability to become an expert in your space or develop a diverse background supporting various areas across the bank. The decision is yours.

 

Team Culture:

Our team is committed to delivering the best IT solutions for our lines of business. We collaborate with other IT members, as well as our business partners. It is a fast-paced, ever-changing yet fun environment with a number of new exciting initiatives.

The mission of IT is to Enable Business Success and Create Raving fans. We do this through our shared quest to continuously improve, while simultaneously looking at ways to optimize our applications and processes. We are a determined, smart, and collaborative group that is eager to welcome you to the team.

 

How You’ll Spend Your Time:

  • Leveraging your critical thinking skills and DevOps practices, you will monitor the health of critical digital applications, troubleshoot and resolve system issues, and remain vigilant for continuous improvement opportunities.
    • Tools: NewRelic, AppDynamics, AlertSite, Sumologic
  • You will use your exceptional data analysis and problem solving skills to support several critical applications.
  • You will utilize your operational/development skills to automate tasks, expand application deployment automation, develop application healing/management strategies.
    • Languages: Python, YAML
    • Tools: Ansible, CircleCI pipelines, Automic Workload Automation (AWA), GitLab pipelines
  • You will utilize your vast knowledge of troubleshooting to take on incidents and issues in our digital properties.
  • You will utilize software development knowledge to help unravel complex application problems.
    • Languages: Java, .Net, C#, SQL, YAML, Json, Cloud Formation
    • Tools: Git, Visual Studio
  • You will focus on improving platform efficiency, identify process gaps and implement process improvements to increase operational efficiency.
  • As you continue to grow and develop, you will take part in testing, implementing, and assisting in Disaster Recovery efforts.

 

We Would Like to Talk to You if You Have These Hard & Soft Skills:   

  • ATTENTION TO DETAIL:  You must be thorough and accurate in data analysis and solicitation of requirements to provide the best information.
  • TECHNICAL SKILLS:
      • Software Development and strong automation experience within a high traffic arena, including vast knowledge of service topology/dependencies essential to troubleshoot issues and outline mitigations.
      • Your experience with complex SQL queries will help set you up for success
      • Ability to troubleshoot and create detailed documentation is a must
      • Ability to administer various server/server less technologies: Windows IIS, Apache Tomcat, Redis, ECS, EKS, Lamba
      • Fluency in cloud technologies including AWS and Azure
      • Fluency in networking technologies and knowledge of A10 Networks, GSLB, and Imperva will set you apart
      • Knowledge of SSL certificates is a plus
  • COLLABORATIVE: You enjoy working in teams and across departments to achieve common goals.
  • RESULTS ORIENTED:  You show initiative as you focus on the desired deliverables, while meeting and exceeding your goals.
  • PROBLEM SOLVER:  You are able to track and solve complex problems in a variety of situations and function effectively in rapidly changing or uncertain conditions.
  • COMMUNICATION:  You must be an effective communicator, and be able to drive resolution for complex tasks.  Must be able to collaborate with various technologist in order to achieve said resolution. Progress will be tracked via Kanban board and daily standups.
  • DESIRE TO LEARN:  Technology is always changing, a desire to learn new technology is paramount.  

This level of knowledge is normally acquired through completion of a Bachelor’s Degree in Computer Science or MIS and 8-10 years’ experience in MIS or related field or 15-17 years’ equivalent work experience.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
 

Apply today and take the first step towards your next career opportunity!
 
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Please contact recruiting_coordinators@bokf.com with any questions. 


TOP 3 REASONS TO APPLY


Investing in our talent and building a great workplace is a top priority for us.


  • Empowered employees
  • Award-winning culture
  • Community commitment



ABOUT BOK FINANCIAL


BOK Financial is an award-winning $46 billion regional financial services company and one of the top 30 banks in the U.S, based in Tulsa, Oklahoma.

We seek to continually foster and support the principles and values of our company by promoting an environment that is inclusive of the diverse values, opinions, experience, culture and needs of our employees, clients and communities.

FACTS:

  • 5,100 employees
  • 28 years of financial profitability
  • $79+ billion assets under management and administration
  • $5.8 million in charitable contributions in 2019 and $86 million since the start of the BOKF Foundation in 1998



Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma

Job Segment: Bank, Banking, Computer Science, Database, SQL, Finance, Technology

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