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Sr. Client Engagement Team Manager, ExpressBank

Tulsa, OK, US

Req ID: 68290 

Job Location: Tulsa Tulsa OK 

Areas of Interest: Consumer Banking; Customer Service/Call Center 

Colorado Base Salary Range: NOT AVAILABLE 

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.                  .

Bonus Type



You place great value on building meaningful relationships, and you do so by leveraging your excellent interpersonal skills. You find satisfaction in helping others by offering sound advice. You are a teacher and developer by nature.  You enjoy being part of a well-structured, collaborative environment, and you make the most out of every opportunity. Bring your knowledge, skills, and abilities to us and watch your career grow in our call center as a Sr. Client Engagement Team Manager, ExpressBank

Job Description

The Senior Client Engagement Team Manager leads, develops and supports an assigned team of ExpressBankers so that they deliver an exceptional client experience on every interaction. Additionally, the Senior Team Manager will develop and execute on strategies, procedures, guidelines or processes leading to continuous improvement within the contact center. The Senior Team Manager demonstrates passion for providing exemplary levels of service to clients by building a high performing team, driving results, leading change and managing risk. This role promotes a dedication to employee development, positive client experience and a desire to adapt and build new skill to meet the ever changing expectations of our clients and technology enhancements. The Senior Team Manager removes barriers, encourages and coaches their team to achieve goals and objectives/ The Senior Team manager meets key objectives in multiple client interaction channels including phone and digital. This role monitors daily/weekly/monthly agent and ACD reports to ensure optimum efficiency while actively seeking out departmental process improvements and ensures compliance to all regulations, policies and procedures.  This role represents ExpressBank in the New Mexico market, collaborates with and fosters relationships with local leadership.

Team Culture

You will join a highly engaged, collaborative team that will support you, encourage you, and grow with you.  We respect, honor, and praise one another for a job well done. We are transparent, involved, and committed.  We celebrate each other’s wins, big and small.

Everything we do is customer-focused.  We are client champions who find the best solutions, provide financial protection, and understand the power of digital connections.  We never settle for the status quo, and we always do the right thing.

If you're passionate about serving your community, we have numerous opportunities to engage with team members and give back through company-sponsored volunteerism.

How You'll Spend Your Time

  • You will supervise daily work of ExpressBank personnel
  • You will collaborate and foster relationships with local leadership.
  • You will promote a dedication to employee development, positive client experience and a desire to adapt and build new skills to meet the ever changing expectations of our clients and technology enhancements
  • You will evaluate call performance, coach and mentor new employees or those needing additional training.   
  • You will provide problem resolution on complex consumer account related problems

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a Bachelor’s Degree in Business or a related field of study and ­­2-4 years of directly related experience in customer service and/or supervisory experience and/or 6-8 years equivalent combination of education and experience.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!

Apply today and take the first step towards your next career opportunity!

If you are interested in a career with BOK Financial text "BOKF" to 25000 to engage with Olivia our virtual recruiting assistant.
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Please contact with any questions. 


Investing in our talent and building a great workplace is a top priority for us.

  • Empowered employees
  • Award-winning culture
  • Community commitment

Base salary range explanation:

The base salary range represents an average range for this position. Actual offers to be determined based on the candidate’s qualifications, skills, experience and education. See job details for salary range and bonus type.


BOK Financial offers industry-leading benefits addressing your complete physical, financial and emotional health. Click here to see our benefits.


BOK Financial is an award-winning $46 billion regional financial services company and one of the top 30 banks in the U.S, based in Tulsa, Oklahoma.

We seek to continually foster and support the principles and values of our company by promoting an environment that is inclusive of the diverse values, opinions, experience, culture and needs of our employees, clients and communities.


  • 5,100 employees
  • 28 years of financial profitability
  • $79+ billion assets under management and administration
  • $5.8 million in charitable contributions in 2019 and $86 million since the start of the BOKF Foundation in 1998

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma

Job Segment: Call Center Manager, Call Center Supervisor, Call Center, Bank, Banking, Customer Service, Finance

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