Technical Analyst II - Salesforce Admin

Bonus Type

Summary

As a Salesforce Admin, you will leverage Salesforce's low-code capabilities to address business challenges and implement effective solutions. Working with a cross-functional team, you will help manage a strategic backlog and deliver high-quality software for a $47 billion bank.

Job Description

You will work on a scrum team of highly talented IT professionals whose primary focus is roadmap work on the Salesforce platform. We have 1800+ users on the Salesforce platform, which is used by our bankers primarily for Sales Enablement (prospecting, client relationships) and Loan Origination (Deals, Underwriting, Portfolio Maintenance using nCino). You will work closely with Product Owners and Subject Matter Experts to curate a product backlog; other scrum teams in our Nexus (scaled agile model) to drive new feature build-out; an Operations team providing superior user support; and IT professionals across the bank to ensure our customers have an exceptional experience working in the platform. This is an exciting time as we are growing our platform capabilities and services through our strategic technology roadmap. Without the contributions of our Salesforce Admins, we would not be able to deliver value-adding services and products to our customers.

Team Culture

Our mission is to empower our company, teammates and customers through the delivery of resilient and customer-centric technology. We achieve this by leveraging our expertise in technology and deep understanding of our business units.

How You'll Spend Your Time

• You will write basic business requirements and document customer needs and expectations for simple projects. This includes working on data access, retention specs, data security requirements and report definition for simple projects.
• You will provide basic business process modeling and project estimates for simple projects and system enhancements.
• You will apply business application patches and releases; diagnose and remediate issues with applications; assist with root cause analysis and execution of disaster recovery processes; assist with authoring and maintaining application documentation and install applications on clients’ desktops.
• You will build simple queries, create reports from database repositories and perform simple production deployments.
• You will perform testing on simple projects and application/system enhancements using the defined methodologies. You will provide day-to-day support for the operation of less complex application systems
• You will keep management informed of progress and issues, particularly as to needed changes in schedule, resources, or product status.
• You will have general technical understanding of single application data flows across multiple applications, software and system integrations, RDBMA principles, tiered environments, Cloud environments, and project management skills.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of (a/an) Bachelor’s Degree in Information Technology or Computer Science or related field of study and / or 1-3 years of directly related experience in Technical Analysis, Data Analytics, or Bank Operations or equivalent combination of education and experience.

• Application data flows across multiple applications
• Tiered environments (e.g. development, testing, UAT, production, DR)
• Application disaster recovery
• SQL Queries
• IT and IS standards and concepts
• Banking and payments industry and processes
• Solid conceptual thinking and analytical skills with the ability to provide resolution to problems of a moderate complexity. Enjoy working in teams and across departments to achieve business objectives while building strong relationships to become a trusted advisor and create raving fans. Navigating change by being flexible and adaptable.
• Project Management Methodology (basic framework, phases, artifacts, process, and project funding)
• Quality / Testing Methodologies and tools
• IT lifecycle Governance
• Ability to effectively plan time, method, manner and sequence of own work assignments
• Agile, waterfall, or other project management strategy
• Oral and written communication skills to effectively represent self and BOKF
• Demonstrated ability to establish and build healthy working partnerships with clients, vendors and peers.

Working Conditions & Physical Requirements