Wealth Management Services Operations Manager - Mutual Fund Processing

Bonus Type

Summary

Our Wealth Management Securities Services group specialize in providing comprehensive asset servicing for trust accounts, including asset setup, maintenance, pricing, trade execution, settlements, and more. Our expertise extends to fund accounting services, performance reporting, and shadow accounting for our Advisor Trust Services line of business. We are seeking an experienced leader to join our team as an Operations Manager on the Asset Control team! If you're passionate about making a difference for clients, fostering a positive work environment, and contributing to your community, this is your opportunity to lead and grow with us!

Job Description

Join our Wealth Management Services (WMS) team as an Operations Manager, leading the Mutual Fund Processing team. In this role, you’ll oversee daily operations, drive process improvements, monitor metrics, and manage compliance and risk to ensure accuracy, efficiency, and adherence to regulations while meeting service level objectives. Your team handles all functions associated with Mutual Funds such as, trading, income processing, corporate actions, and reconciliation. You’ll also collaborate with senior management to resolve high-impact, time-sensitive issues. If you’re ready to lead in a fast-paced, high-stakes environment, this role is for you!

Team Culture

We celebrate each other’s wins, big and small. We respect, honor and praise one another for a job well done. We are transparent. We are involved, committed, and collaborative. Simply put: We Achieve More Together.

How You'll Spend Your Time

• You will manage assigned personnel, determine work priorities, recommend additions and/or changes to staffing; exercise the usual authority of a manager concerning performance reviews, salaries, discipline, counseling, incentives and terminations, provide staff with clear concise guidelines and provide performance feedback related to internal standards.
• You will be responsible for department operations, provide solutions to complex problems which require judgment and handling beyond staff experience and knowledge, review internal policies, operating procedures, and programs to ensure efficiency and making recommendations and implementing new programs or enhancements as necessary.
• You will minimize operational losses and market exposure through effective internal controls.
• You will ensure internal work procedures align with departmental and overall divisional goals and objectives. Additionally, you will resolve technical problems related to work and equipment, collaborate with other departments and vendors and ensure department processes and procedures meet customer needs.
• You will work with Corporate Compliance and Audit to ensure compliance with governing regulatory guidelines. You will compile and generate monthly reports for senior management review, define annual department objectives, develop operating plan, prepare management reports, expense reports, budget variances, operational statistics and quality reports.

Education & Experience Requirements

• Adaptability
• Business Acumen
• Decision Making/Judgement
• Diagnostic Information Gathering
• Empowering Others
• Fostering Innovation
• Interpersonal Effectiveness
• Managing Performance
• Motivational Support
• Oral/Written Communication
• Personal Credibility
• Vision/Values

Working Conditions & Physical Requirements