Appraisal Order Specialist

Bonus Type

Summary

The Appraisal Order Specialist is responsible for tracking and follow-up with vendors in relation to the metrics surrounding the appraisal lifecycle, ensuring that appraisal orders follow the prescribed timeline and milestones, and updating the respective loan offices with the findings. The role also ensures updates are correctly logged into the LOS; work closely with the Appraisal Management Companies (AMC’s), service appraisal-related communication from all areas of BOKF Mortgage; work within agency portals; assist with escalations on individual files; ensure issues are escalated to the proper individual or manager and/or provide resolution to the issue whenever possible. The AOS is responsible for adhering to RESPA functions involving the appraisal report, including, but not limited to, appraisal delivery within mandated time frames. This role is empowered to solve appraisal timeline issues as warranted by authorizing re-assignment to a different vendor for performance related issues. Identifying items for escalation to a manager is a key component of this role.

Job Description

The Appraisal Order Specialist is responsible for tracking and follow-up with vendors in relation to the metrics surrounding the appraisal lifecycle, ensuring that appraisal orders follow the prescribed timeline and milestones, and updating the respective loan offices with the findings.  The role will also ensure updates are correctly logged into the LOS; work closely with the Appraisal Management Companies (AMC’s), service appraisal-related communication from all areas of BOKF Mortgage; work within agency portals; assist with escalations on individual files; ensure issues are escalated to the proper individual or manager and/or provide resolution to the issue whenever possible. The AOS is responsible for adhering to RESPA functions involving the appraisal report, including, but not limited to, appraisal delivery within mandated time frames. 

Team Culture

BOK Financial Mortgage is dedicated to being a respected and recognized top Mortgage Lender in our markets and being the employer of choice for all mortgage professionals. We are committed to our employees, customers, and community partners, and our mission is to deliver the highest quality mortgage experience with integrity, knowledge, and award-winning service. 

We treat each other with dignity and respect, value opinions and differences, and talk openly.  We give praise, recognize quality work, and pursue excellence.  We are a strong team and practice candid communication through our open-door policy. Problems are brought to the surface, and so are solutions; we’re receptive to feedback and constructive criticism. We believe in personal and shared accountability. 

How You'll Spend Your Time

• Appraisal Order Tracking
• Appraisal Management Company Monitoring
• Appraisal Delivery

Education & Experience Requirements

A high school diploma is required for this position with experience in a lending environment a plus. Exposure to the appraisal industry for 2+ years, understanding appraisal terminology, and the ability to competently communicate with appraisers is required for the specific position. This level of knowledge is normally acquired through on the job experience or past industry experience.

Working Conditions & Physical Requirements